Independent · not part of Metropolitan Thames Valley Housing
Metropolitan Thames Valley Housing complaints, compensation and disrepair claims
Your options if Metropolitan Thames Valley Housing hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkRepairs and phone numbers: Metropolitan Thames Valley Housing repairs
LandlordMetropolitan Thames Valley Housing
Has Metropolitan Thames Valley Housing been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet MTVH’s repair contactsFree to check · About 2 minutes
You can complain to Metropolitan Thames Valley Housing, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if Metropolitan Thames Valley Housing hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with MTVH for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to MTVH
This can get MTVH to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order MTVH to put things right. In its recent decisions about MTVH, it ordered between £240 and £400 in compensation.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much. MTVH’s own target for a routine repair is 28 calendar days, so a repair left longer than that is already late by its own standard.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against Metropolitan Thames Valley Housing
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to Metropolitan Thames Valley Housing asking for the repairs and compensation. Under the court rules for housing conditions claims, MTVH should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to Metropolitan Thames Valley Housing
Metropolitan Thames Valley Housing has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to MTVH
Acknowledged within 5 working days, with a reply within 10 working days of that (this can be extended by up to 10 more working days).
- Stage 2
Ask for a review
You’re told who is handling it within 5 days, with a final reply within 20 working days (this can be extended by up to 20 more working days).
- Then
Housing Ombudsman
Independent. It can order MTVH to put things right.
Complain onlinemtvh.co.uk
By phone020 3535 3535
From mtvh.co.uk, checked 5 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimMTVH’s record
What the regulator and Ombudsman found
May 2025: The regulator found some weaknesses: repairs were not meeting MTVH’s own timescales for non-urgent work, around 1,700 fire risk assessment actions were overdue, and too many complaints needed extra time for a reply.
of MTVH tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about MTVH in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 28 May 2025; MTVH tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Complaints against MTVH
What the Housing Ombudsman decided
Recent cases where the Housing Ombudsman found Metropolitan Thames Valley Housing at fault over repairs, and the compensation it ordered. Every case is different.
- How it handled reports of pests. Read the decisionService failure
£240 ordered - How it handled reports of pest infestations. Read the decisionMaladministration
£300 ordered - How it handled other repairs to the property. Read the decisionMaladministration
£400 ordered
Source: Housing Ombudsman decisions.
Has MTVH let you down too? You could claim compensation.
Start your claimQuestions
Metropolitan Thames Valley Housing complaints and claims: questions
How do I complain to Metropolitan Thames Valley Housing about repairs?
Online: mtvh.co.uk. By phone: 020 3535 3535. Say what the problem is, when you reported it, and what you want done.
How long does Metropolitan Thames Valley Housing have to reply to a complaint?
Stage 1: acknowledged within 5 working days, with a reply within 10 working days of that (this can be extended by up to 10 more working days). Stage 2: you’re told who is handling it within 5 days, with a final reply within 20 working days (this can be extended by up to 20 more working days).
Can I claim compensation from Metropolitan Thames Valley Housing for damp and mould?
You could, if you reported it and MTVH didn’t fix it in a reasonable time. A law firm on our panel can take it up with MTVH for you.
Start your claimHas the Housing Ombudsman found Metropolitan Thames Valley Housing at fault?
In 2024/25 the Ombudsman found maladministration in 76% of its findings about MTVH. Recent decisions about its repairs are listed above, with the compensation ordered.
Why use Report Repair?
A law firm on our panel takes your claim up with Metropolitan Thames Valley Housing: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with MTVH on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot MTVH?
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Still waiting for Metropolitan Thames Valley Housing to fix it?
About 2 minutes. No documents. Free to check.