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  1. 01Damp and mould
  2. 02Leaks
  3. 03Heating or hot water
  4. 04Electrics
  5. 05Windows or doors
  6. 06Pests
  7. 07Structure or roof
  8. 08Something else

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Report Repair · FCA authorised, FRN 830182

Independent · not part of West Northamptonshire Council

Environmental Health in West Northamptonshire: reporting a housing problem

Who West Northamptonshire Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.

By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: westnorthants.gov.uk

Get the right helpWest Northamptonshire

Who is your landlord?

West Northamptonshire CouncilEnvironmental Health can’t act against the council. Check if you can claim A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the Housing Enforcement Team

Free to check · About 2 minutes

Who it helps

Who Environmental Health in West Northamptonshire helps

West Northamptonshire Council deals with poor conditions in rented homes through its Housing Enforcement Team. Its pages are for private tenants and don’t cover housing association homes.

Private tenantsYes

Tell your landlord first, then contact the council. How.

Housing association tenantsNot covered

Housing association tenants should follow their landlord's complaints process. What to do.

Council tenantsNo

The council can’t take action against itself. What to do instead.

From westnorthants.gov.uk, checked 12 October 2026.

Private tenants

Contacting the Housing Enforcement Team

  1. 01Tell your landlord first. West Northamptonshire Council says: tell your landlord as soon as you know of a problem, and complain in writing if they do not make the repairs.
  2. 02If it isn’t fixed, contact the council. The Housing Enforcement Team’s details are below.
Contact West Northamptonshire CouncilPrivate tenants
OnlineReport a home in disrepair onlinenorthampton.gov.uk
Emaildutyofficerpsh@westnorthants.gov.uk
Keep a note of the date you contact the council, and any reference.

From westnorthants.gov.uk/housing-private-sector/housing-disre…, checked 12 October 2026.

Council tenants

If you rent from West Northamptonshire Council

West Northamptonshire Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.

  1. Step 1

    Report the repair

    Repairs: 0300 330 7003, or online. West Northamptonshire repair contacts and timescales

  2. Step 2

    Complain

    If it isn’t fixed, complain to the council. Acknowledged within 5 working days, with a reply within 10 working days of that. How to complain

  3. Then

    Housing Ombudsman

    Free, once West Northamptonshire Council’s complaints process is finished.

Ombudsman63%

of the Ombudsman’s findings about West Northamptonshire Council in 2024/25 were maladministration.

Happy with repairs68%

of West Northamptonshire Council tenants were satisfied with repairs in 2024/25.

Sources: Citizens Advice; nph.org.uk; Housing Ombudsman landlord performance data 2024/25; tenant satisfaction measures 2024/25.

Reported it to West Northamptonshire Council and still waiting? You could claim compensation.

Check if you can claim

Housing association tenants

If you rent from a housing association in West Northamptonshire

Housing association tenants should follow their landlord's complaints process. Start with your housing association’s repairs and complaints process.

Housing associations in West Northamptonshire

45 housing associations own 18,535 social homes in West Northamptonshire. The largest:

From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in West Northamptonshire on 31 March 2025.

Housing associations in the Midlands: repair contacts

Reported it and still not fixed? You could claim compensation.

Check if you can claim

Your options

Your options in West Northamptonshire

In West Northamptonshire, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.

Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

Questions

Environmental Health in West Northamptonshire: questions

What is the West Northamptonshire environmental health number for housing problems?

The Housing Enforcement Team at West Northamptonshire Council: email dutyofficerpsh@westnorthants.gov.uk. You can also use report a home in disrepair online at northampton.gov.uk. Its pages are for private tenants and don’t cover housing association homes.

Can I report West Northamptonshire Council to environmental health?

No. West Northamptonshire Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 0300 330 7003, then complain to the council and, after that, the Housing Ombudsman.

Check if you can claim
Can housing association tenants in West Northamptonshire contact environmental health?

Housing association tenants should follow their landlord's complaints process.

Do I have to tell my landlord before contacting environmental health in West Northamptonshire?

Yes. West Northamptonshire Council says: tell your landlord as soon as you know of a problem, and complain in writing if they do not make the repairs.

Which housing associations own homes in West Northamptonshire?

45 housing associations own 18,535 social homes in West Northamptonshire, according to the Regulator of Social Housing (March 2025). The largest are Amplius (4,406), Futures Housing Group (3,574), East Midlands Homes (1,493), Orbit (1,355) and Bromford Flagship (995).

Is Report Repair part of West Northamptonshire Council?

No. Report Repair is independent and not part of West Northamptonshire Council. The contact details here are from West Northamptonshire Council’s own website.

Not in West Northamptonshire?

Environmental Health in the Midlands

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Council or housing association repair still not fixed?

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