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  1. 01Damp and mould
  2. 02Leaks
  3. 03Heating or hot water
  4. 04Electrics
  5. 05Windows or doors
  6. 06Pests
  7. 07Structure or roof
  8. 08Something else

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Report Repair · FCA authorised, FRN 830182

Independent · not part of Walsall Council

Environmental Health in Walsall: reporting a housing problem

Who Walsall Council’s housing standards service helps, how to contact it, and what to do instead if you rent from a housing association.

By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: go.walsall.gov.uk

Get the right helpWalsall

Who is your landlord?

A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the council’s housing standards service

Free to check · About 2 minutes

Who it helps

Who Environmental Health in Walsall helps

Walsall Council deals with poor conditions in rented homes through its housing standards service. Its pages are for private tenants and don’t cover housing association homes.

Private tenantsYes

Tell your landlord first, then contact the council. How.

Housing association tenantsNot covered

Walsall Council’s pages are written for private tenants and don’t mention housing association homes. What to do.

From go.walsall.gov.uk, checked 12 October 2026.

Private tenants

Contacting the council’s housing standards service

  1. 01Tell your landlord first. Walsall Council says: make a formal complaint to your landlord first, as the council cannot help until you do.
  2. 02If it isn’t fixed, contact the council. The council’s housing standards service’s details are below.
Contact Walsall CouncilPrivate tenants
OnlineRented property in need of repair (email)go.walsall.gov.uk
Phone01922 652171
EmailPrivateSectorHousing@walsall.gov.uk
Keep a note of the date you contact the council, and any reference.

If your landlord does nothing within 28 days, send a second letter giving them a further 14 days.

From go.walsall.gov.uk/housing/advice-tenants/rented-property-…, checked 12 October 2026.

Housing association tenants

If you rent from a housing association in Walsall

Walsall Council’s pages are written for private tenants and don’t mention housing association homes. Start with your housing association’s repairs and complaints process.

Housing associations in Walsall

30 housing associations own 28,386 social homes in Walsall. The largest:

From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Walsall on 31 March 2025.

Housing associations in the Midlands: repair contacts

Reported it and still not fixed? You could claim compensation.

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Your options

Your options in Walsall

In Walsall, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.

Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

Questions

Environmental Health in Walsall: questions

What is the Walsall environmental health number for housing problems?

The council’s housing standards service at Walsall Council is on 01922 652171, or email PrivateSectorHousing@walsall.gov.uk. You can also use rented property in need of repair (email) at go.walsall.gov.uk. Its pages are for private tenants and don’t cover housing association homes.

Can housing association tenants in Walsall contact environmental health?

Walsall Council’s pages are written for private tenants and don’t mention housing association homes.

Do I have to tell my landlord before contacting environmental health in Walsall?

Yes. Walsall Council says: make a formal complaint to your landlord first, as the council cannot help until you do.

Which housing associations own homes in Walsall?

30 housing associations own 28,386 social homes in Walsall, according to the Regulator of Social Housing (March 2025). The largest are whg (19,274), GreenSquareAccord (4,385), Watmos Community Homes (1,688), Amplius (1,209) and Clarion Housing (408).

Is Report Repair part of Walsall Council?

No. Report Repair is independent and not part of Walsall Council. The contact details here are from Walsall Council’s own website.

Not in Walsall?

Environmental Health in the Midlands

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