Independent · not part of Watmos Community Homes
Watmos Community Homes repairs: how to report a repair, phone numbers and timescales
How to report a repair to Watmos Community Homes: the repairs phone numbers and emergency line, reporting a repair online, and how long Watmos has to fix it. Watmos’s own target for routine repairs is 25 working days.
By Ben Miller, housing disrepair specialistChecked 9 October 2026 · How we checkSource: watmos.org.uk
Has Watmos Community Homes been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Watmos’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Watmos’s emergency line is here.
How to report
Reporting a repair to Watmos Community Homes
- 01Phone or report online. You’ll need an account to report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Watmos misses its own target, complain. You may also be able to claim.
- Emailinfo@watmos.org.uk (not for emergencies)
Emergency repairs
When to call Watmos straight away
Phone Watmos straight away if anything puts someone in danger or leaves your home unsafe. Emergency repairs outside office hours only. The number is in Watmos’s repair contacts.
- 01A full power cut
- 02A dangerous leak
- 03No heating in winter
What counts as an emergency, from watmos.org.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Watmos.
Timescales
How long Watmos Community Homes has to fix it
Watmos’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Watmos’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 24 hoursAttend within 24 hours when there is an immediate threat to health and safety. | Emergency hazards: investigate and make safe within 24 hours |
| Inspection | 4 working daysAttend to inspect when the problem needs looking at before work is arranged. | No fixed legal limit unless it’s a hazard |
| Urgent | 5 working daysComplete when there is a risk to health and safety or to prevent serious damage, such as partial loss of power, heating or water. | No fixed legal limit unless it’s a hazard |
| Routine | 25 working daysComplete repairs that are not a serious inconvenience or a health and safety risk. | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Watmos will inspect damp and mould within 10 working days of being told about it, and send a written report within 3 working days of the inspection. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from watmos.org.uk, checked 9 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 25 working days ago? That’s past Watmos’s own target. You could claim compensation.
Start your claimYour options
If Watmos Community Homes doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Watmos for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Watmos
This can get Watmos to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Watmos to put things right.
How to complain to WatmosYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to Watmos
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Watmos
Acknowledged within 5 working days, with a reply aimed for within 10 working days of that (up to 10 more if needed).
- Stage 2
Ask for a review
Acknowledged within 5 working days and reviewed by a senior officer, with a reply within 20 working days of that (up to 20 more if needed).
- Then
Housing Ombudsman
Independent. It can order Watmos to put things right.
Watmos’s record
How Watmos Community Homes performs on repairs
Apr 2025: After an inspection, the regulator found Watmos has good systems for tenant safety, a timely and effective repairs service, and learns from complaints; confirmed unchanged in December 2025.
of Watmos tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about Watmos in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 30 April 2025; Watmos tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Contacts
Watmos Community Homes’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Watmos Community Homes repairs: questions
What is Watmos Community Homes’s repairs number?
01922 471910 (Repairs line) or 020 7043 0670 (Repairs line) or 0800 066 2742 (Out of hours). For Walsall tenants. Monday to Friday, 9am to 5pm.
What is Watmos Community Homes’s emergency or out of hours repairs number?
0800 066 2742 (Out of hours · emergencies). Emergency repairs outside office hours only.
Can I report a repair to Watmos Community Homes online?
Yes, at watmos.org.uk/my-account. Log in or register to MyWatmos to order and track repairs at any time. Not for emergencies.
How long does Watmos Community Homes have to fix a repair?
Its own targets run from 24 hours (emergency) to 25 working days (routine). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Watmos Community Homes tenants?
Since 27 October 2025, Watmos must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Watmos’s own damp and mould commitment: Watmos will inspect damp and mould within 10 working days of being told about it, and send a written report within 3 working days of the inspection.
How do I complain about a repair to Watmos Community Homes?
Complain to Watmos first, online, by email (info@watmos.org.uk) or by phone on 01922 471910. Acknowledged within 5 working days, with a reply aimed for within 10 working days of that (up to 10 more if needed). If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Watmos Community Homes?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Watmos Community Homes for you. It’s free to check.
Start your claimIs Report Repair part of Watmos Community Homes?
No. Report Repair is independent and not part of Watmos Community Homes or any council or housing association. We show Watmos’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What Watmos has to fix, by problem
Not Watmos?
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- West Northamptonshire Council repairsCouncil
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Reported a repair to Watmos Community Homes and still waiting?
About 2 minutes. No documents. Free to check.