Independent · not part of Watmos Community Homes
Watmos Community Homes complaints, compensation and disrepair claims
Your options if Watmos Community Homes hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 9 October 2026 · How we checkRepairs and phone numbers: Watmos Community Homes repairs
LandlordWatmos Community Homes
Has Watmos Community Homes been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Watmos’s repair contactsFree to check · About 2 minutes
You can complain to Watmos Community Homes, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if Watmos Community Homes hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Watmos for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Watmos
This can get Watmos to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Watmos to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much. Watmos’s own target for a routine repair is 25 working days, so a repair left longer than that is already late by its own standard.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against Watmos Community Homes
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to Watmos Community Homes asking for the repairs and compensation. Under the court rules for housing conditions claims, Watmos should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to Watmos Community Homes
Watmos Community Homes has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Watmos
Acknowledged within 5 working days, with a reply aimed for within 10 working days of that (up to 10 more if needed).
- Stage 2
Ask for a review
Acknowledged within 5 working days and reviewed by a senior officer, with a reply within 20 working days of that (up to 20 more if needed).
- Then
Housing Ombudsman
Independent. It can order Watmos to put things right.
From watmos.org.uk, checked 9 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimWatmos’s record
What the regulator and Ombudsman found
Apr 2025: After an inspection, the regulator found Watmos has good systems for tenant safety, a timely and effective repairs service, and learns from complaints; confirmed unchanged in December 2025.
of Watmos tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about Watmos in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 30 April 2025; Watmos tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Questions
Watmos Community Homes complaints and claims: questions
How do I complain to Watmos Community Homes about repairs?
Online: watmos.org.uk. By email: info@watmos.org.uk. By phone: 01922 471910. Say what the problem is, when you reported it, and what you want done.
How long does Watmos Community Homes have to reply to a complaint?
Stage 1: acknowledged within 5 working days, with a reply aimed for within 10 working days of that (up to 10 more if needed). Stage 2: acknowledged within 5 working days and reviewed by a senior officer, with a reply within 20 working days of that (up to 20 more if needed).
Can I claim compensation from Watmos Community Homes for damp and mould?
You could, if you reported it and Watmos didn’t fix it in a reasonable time. A law firm on our panel can take it up with Watmos for you.
Start your claimHas the Housing Ombudsman found Watmos Community Homes at fault?
In 2024/25 the Ombudsman found maladministration in 67% of its findings about Watmos.
Why use Report Repair?
A law firm on our panel takes your claim up with Watmos Community Homes: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with Watmos on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot Watmos?
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Still waiting for Watmos Community Homes to fix it?
About 2 minutes. No documents. Free to check.