Independent · not part of Acis Group
Acis Group complaints, compensation and disrepair claims
Your options if Acis Group hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 8 October 2026 · How we checkRepairs and phone numbers: Acis Group repairs
LandlordAcis Group
Has Acis Group been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Acis’s repair contactsFree to check · About 2 minutes
You can complain to Acis Group, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if Acis Group hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Acis for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Acis
This can get Acis to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Acis to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against Acis Group
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to Acis Group asking for the repairs and compensation. Under the court rules for housing conditions claims, Acis should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to Acis Group
Acis Group has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Acis
Someone will contact you within 2 working days on more complex complaints, with a reply aimed for within 10 working days of acknowledgement.
- Stage 2
Ask for a review
If you’re not happy, a reply within 20 working days (the Code’s limit).
- Then
Housing Ombudsman
Independent. It can order Acis to put things right.
From acisgroup.co.uk, checked 8 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimAcis’s record
What the regulator and Ombudsman found
of Acis tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about Acis in 2024/25 were maladministration.
Sources: Acis tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Complaints against Acis
What the Housing Ombudsman decided
Recent cases where the Housing Ombudsman found Acis Group at fault over repairs, and the compensation it ordered. Every case is different.
- How it handled loft repairs to the water tank, insulation and PIV. Read the decisionMaladministration
Source: Housing Ombudsman decisions.
Has Acis let you down too? You could claim compensation.
Start your claimQuestions
Acis Group complaints and claims: questions
How do I complain to Acis Group about repairs?
Through its complaints page: acisgroup.co.uk. By email: info@acisgroup.co.uk. By phone: 0800 027 2057. Say what the problem is, when you reported it, and what you want done.
How long does Acis Group have to reply to a complaint?
Stage 1: someone will contact you within 2 working days on more complex complaints, with a reply aimed for within 10 working days of acknowledgement. Stage 2: a reply within 20 working days.
Can I claim compensation from Acis Group for damp and mould?
You could, if you reported it and Acis didn’t fix it in a reasonable time. A law firm on our panel can take it up with Acis for you.
Start your claimHas the Housing Ombudsman found Acis Group at fault?
In 2024/25 the Ombudsman found maladministration in 62% of its findings about Acis. Recent decisions about its repairs are listed above, with the compensation ordered.
Why use Report Repair?
A law firm on our panel takes your claim up with Acis Group: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with Acis on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot Acis?
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Still waiting for Acis Group to fix it?
About 2 minutes. No documents. Free to check.