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What you can claim for

  1. 01Damp and mould
  2. 02Leaks
  3. 03Heating or hot water
  4. 04Electrics
  5. 05Windows or doors
  6. 06Pests
  7. 07Structure or roof
  8. 08Something else

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Report Repair · FCA authorised, FRN 830182

Independent · not part of Amplius

Amplius complaints, compensation and disrepair claims

Your options if Amplius hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.

By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkRepairs and phone numbers: Amplius repairs

Check your claim

LandlordAmplius

Has Amplius been told about the repair?

Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Amplius’s repair contacts

Free to check · About 2 minutes

You can complain to Amplius, then the Housing Ombudsman, yourself for free.

Complaint or claim?

Your options if Amplius hasn’t fixed it

Claim compensation

Make a disrepair claim

A law firm on our panel takes it up with Amplius for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.

Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

Complain

Complain to Amplius

This can get Amplius to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Amplius to put things right. In its recent decisions about Amplius, it ordered between £300 and £1,000 in compensation.

How to complain

You can do both: a complaint can carry on while a law firm makes your claim.

Compensation

How disrepair compensation is worked out

Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much. Amplius’s own target for a routine repair is 90 calendar days, so a repair left longer than that is already late by its own standard.

  1. 01

    How long

    From when your landlord knew about it to when it was fixed, or today.

  2. 02

    How much of your home

    One room, or the whole home.

  3. 03

    How badly

    How much it affected your daily life and your belongings.

Making a claim

Claiming against Amplius

  1. 01You tell us what’s wrong and when you reported it. About 2 minutes.
  2. 02We introduce you to a law firm on our panel, with your permission.
  3. 03They write to Amplius asking for the repairs and compensation. Under the court rules for housing conditions claims, Amplius should reply within 20 working days.
  4. 04If your claim succeeds, the work is done and compensation is paid to you.

Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

How to complain

Complaining to Amplius

Amplius has to follow the Housing Ombudsman’s Complaint Handling Code.

  1. Stage 1

    Complain to Amplius

    Acknowledged within 5 working days, with a full reply aimed for within 10 working days.

  2. Stage 2

    Ask for a review

    Reviewed within 20 working days.

  3. Then

    Housing Ombudsman

    Independent. It can order Amplius to put things right.

Complain onlinelonghurst-group.org.uk

By phone0800 111 4013

From longhurst-group.org.uk, checked 5 October 2026.

Complained and still waiting? You can start a claim while your complaint is going on.

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Amplius’s record

What the regulator and Ombudsman found

Regulator gradeC2

Aug 2026: The regulator found weaknesses in the repairs service and in keeping up with demand for damp and mould work, with repairs problems driving high and repeat complaints.

Happy with complaints33%

of Amplius tenants were satisfied with how complaints were handled in 2024/25.

Ombudsman81%

of the Ombudsman’s findings about Amplius in 2024/25 were maladministration.

Sources: Regulator of Social Housing judgement, 26 August 2026; Amplius tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.

Complaints against Amplius

What the Housing Ombudsman decided

Recent cases where the Housing Ombudsman found Amplius at fault over repairs, and the compensation it ordered. Every case is different.

  • Was slow to finish bathroom repairs after finding defects, leaving a household without a working upstairs bathroom for seven months amid leaks and mould. Read the decisionMaladministration
    £1,000 ordered
  • Failed to treat water leaking into electrics as an emergency and took over a month to respond. Read the decisionMaladministration
  • Was slow to deal with a safety concern about a boiler part and took 12 months over a shower adaptation it should have done in 28 days. Read the decisionService failure
    £300 ordered

Source: Housing Ombudsman decisions.

Has Amplius let you down too? You could claim compensation.

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Questions

Amplius complaints and claims: questions

How do I complain to Amplius about repairs?

Online: longhurst-group.org.uk. By phone: 0800 111 4013. Say what the problem is, when you reported it, and what you want done.

How long does Amplius have to reply to a complaint?

Stage 1: acknowledged within 5 working days, with a full reply aimed for within 10 working days. Stage 2: reviewed within 20 working days.

Can I claim compensation from Amplius for damp and mould?

You could, if you reported it and Amplius didn’t fix it in a reasonable time. A law firm on our panel can take it up with Amplius for you.

Start your claim
Has the Housing Ombudsman found Amplius at fault?

In 2024/25 the Ombudsman found maladministration in 81% of its findings about Amplius. Recent decisions about its repairs are listed above, with the compensation ordered.

Why use Report Repair?

A law firm on our panel takes your claim up with Amplius: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with Amplius on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.

See fees

Not Amplius?

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