Independent · not part of Bournville Village Trust
Bournville Village Trust complaints, compensation and disrepair claims
Your options if Bournville Village Trust hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 9 October 2026 · How we checkRepairs and phone numbers: Bournville Village Trust repairs
LandlordBournville Village Trust
Has Bournville Village Trust been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Bournville Village Trust’s repair contactsFree to check · About 2 minutes
You can complain to Bournville Village Trust, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if Bournville Village Trust hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Bournville Village Trust for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Bournville Village Trust
This can get Bournville Village Trust to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Bournville Village Trust to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against Bournville Village Trust
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to Bournville Village Trust asking for the repairs and compensation. Under the court rules for housing conditions claims, Bournville Village Trust should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to Bournville Village Trust
Bournville Village Trust has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Bournville Village Trust
Acknowledged within 5 working days, with a reply within 10 working days of that (the Code’s limits).
- Stage 2
Ask for a review
If you’re not happy, a reply within 20 working days (the Code’s limit).
- Then
Housing Ombudsman
Independent. It can order Bournville Village Trust to put things right.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimBournville Village Trust’s record
What the regulator and Ombudsman found
Sep 2025: After an inspection, the regulator found BVT is delivering the consumer standards, with an effective and timely repairs service, accurate stock records and prompt complaint handling.
of Bournville Village Trust tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about Bournville Village Trust in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 24 September 2025; Bournville Village Trust tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Questions
Bournville Village Trust complaints and claims: questions
How do I complain to Bournville Village Trust about repairs?
Through its complaints page: bvt.org.uk. By email: feedback@bvt.org.uk. By phone: 0300 333 6540. Say what the problem is, when you reported it, and what you want done.
How long does Bournville Village Trust have to reply to a complaint?
Stage 1: acknowledged within 5 working days, with a reply within 10 working days of that. Stage 2: a reply within 20 working days.
Can I claim compensation from Bournville Village Trust for damp and mould?
You could, if you reported it and Bournville Village Trust didn’t fix it in a reasonable time. A law firm on our panel can take it up with Bournville Village Trust for you.
Start your claimHas the Housing Ombudsman found Bournville Village Trust at fault?
In 2024/25 the Ombudsman found maladministration in 100% of its findings about Bournville Village Trust.
Why use Report Repair?
A law firm on our panel takes your claim up with Bournville Village Trust: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with Bournville Village Trust on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot Bournville Village Trust?
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Still waiting for Bournville Village Trust to fix it?
About 2 minutes. No documents. Free to check.