Independent · not part of whg
whg complaints, compensation and disrepair claims
Your options if whg hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkRepairs and phone numbers: whg repairs
Landlordwhg
Has whg been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet whg’s repair contactsFree to check · About 2 minutes
You can complain to whg, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if whg hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with whg for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to whg
This can get whg to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order whg to put things right. In its recent decisions about whg, it ordered between £350 and £788 in compensation.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against whg
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to whg asking for the repairs and compensation. Under the court rules for housing conditions claims, whg should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to whg
whg has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to whg
Acknowledged within 5 working days, with a formal reply within 10 working days of that.
- Stage 2
Ask for a review
Acknowledged within 5 working days, with a formal reply within 20 working days of that.
- Then
Housing Ombudsman
Independent. It can order whg to put things right.
Complaints pagewhg.uk.com
By phone0300 555 6666
From whg.uk.com, checked 5 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimwhg’s record
What the regulator and Ombudsman found
Dec 2024: After an inspection, the regulator found whg runs an effective and timely repairs service, keeps good records of the condition of its homes, and handles complaints in line with the rules.
of whg tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about whg in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 18 December 2024; whg tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Complaints against whg
What the Housing Ombudsman decided
Recent cases where the Housing Ombudsman found whg at fault over repairs, and the compensation it ordered. Every case is different.
- How it handled reports of a pest infestation in the property. Read the decisionMaladministration
£787.50 ordered - How it handled reports of damp and mould. Read the decisionService failure
£350 ordered
Source: Housing Ombudsman decisions.
Has whg let you down too? You could claim compensation.
Start your claimQuestions
whg complaints and claims: questions
How do I complain to whg about repairs?
Through its complaints page: whg.uk.com. By phone: 0300 555 6666. Say what the problem is, when you reported it, and what you want done.
How long does whg have to reply to a complaint?
Stage 1: acknowledged within 5 working days, with a formal reply within 10 working days of that. Stage 2: acknowledged within 5 working days, with a formal reply within 20 working days of that.
Can I claim compensation from whg for damp and mould?
You could, if you reported it and whg didn’t fix it in a reasonable time. A law firm on our panel can take it up with whg for you.
Start your claimHas the Housing Ombudsman found whg at fault?
In 2024/25 the Ombudsman found maladministration in 54% of its findings about whg. Recent decisions about its repairs are listed above, with the compensation ordered.
Why use Report Repair?
A law firm on our panel takes your claim up with whg: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with whg on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot whg?
Other landlords in the Midlands
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- East Midlands Homes complaints and claimsHousing association
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- Platform Housing Group complaints and claimsHousing association
Still waiting for whg to fix it?
About 2 minutes. No documents. Free to check.