Independent · not part of East Midlands Homes
East Midlands Homes complaints, compensation and disrepair claims
Your options if East Midlands Homes hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkRepairs and phone numbers: East Midlands Homes repairs
LandlordEast Midlands Homes
Has East Midlands Homes been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet East Midlands Homes’s repair contactsFree to check · About 2 minutes
You can complain to East Midlands Homes, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if East Midlands Homes hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with East Midlands Homes for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to East Midlands Homes
This can get East Midlands Homes to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order East Midlands Homes to put things right. In its recent decisions about East Midlands Homes, it ordered £570 in compensation.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much. East Midlands Homes’s own target for a routine repair is 28 working days, so a repair left longer than that is already late by its own standard.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against East Midlands Homes
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to East Midlands Homes asking for the repairs and compensation. Under the court rules for housing conditions claims, East Midlands Homes should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to East Midlands Homes
East Midlands Homes has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to East Midlands Homes
Acknowledged within 5 working days, with a full reply within 10 working days of that.
- Stage 2
Ask for a review
Ask within 4 weeks of the stage 1 reply. You’ll get a reply within 20 working days.
- Then
Housing Ombudsman
Independent. It can order East Midlands Homes to put things right.
From emh.co.uk, checked 5 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimEast Midlands Homes’s record
What the regulator and Ombudsman found
Aug 2026: The regulator upgraded East Midlands Homes from C2 after it gave tenants more say in decisions, improved its customer contact service, cut complaint numbers and showed it learns from complaints.
of East Midlands Homes tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about East Midlands Homes in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 12 August 2026; East Midlands Homes tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Complaints against East Midlands Homes
What the Housing Ombudsman decided
Recent cases where the Housing Ombudsman found East Midlands Homes at fault over repairs, and the compensation it ordered. Every case is different.
- How it handled damp and mould. Read the decisionMaladministration
- How it handled reports of damp and mould. Read the decisionService failure
- How it handled a leak from the ceiling and the subsequent repairs. Read the decisionService failure
£570 ordered
Source: Housing Ombudsman decisions.
Has East Midlands Homes let you down too? You could claim compensation.
Start your claimQuestions
East Midlands Homes complaints and claims: questions
How do I complain to East Midlands Homes about repairs?
Through its complaints page: emh.co.uk. By email: complaints@emh.co.uk. By phone: 0300 123 6000. Say what the problem is, when you reported it, and what you want done.
How long does East Midlands Homes have to reply to a complaint?
Stage 1: acknowledged within 5 working days, with a full reply within 10 working days of that. Stage 2: ask within 4 weeks of the stage 1 reply. You’ll get a reply within 20 working days.
Can I claim compensation from East Midlands Homes for damp and mould?
You could, if you reported it and East Midlands Homes didn’t fix it in a reasonable time. A law firm on our panel can take it up with East Midlands Homes for you.
Start your claimHas the Housing Ombudsman found East Midlands Homes at fault?
In 2024/25 the Ombudsman found maladministration in 80% of its findings about East Midlands Homes. Recent decisions about its repairs are listed above, with the compensation ordered.
Why use Report Repair?
A law firm on our panel takes your claim up with East Midlands Homes: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with East Midlands Homes on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot East Midlands Homes?
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Still waiting for East Midlands Homes to fix it?
About 2 minutes. No documents. Free to check.