Independent · not part of Homes Plus
Homes Plus complaints, compensation and disrepair claims
Your options if Homes Plus hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkRepairs and phone numbers: Homes Plus repairs
LandlordHomes Plus
Has Homes Plus been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Homes Plus’s repair contactsFree to check · About 2 minutes
You can complain to Homes Plus, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if Homes Plus hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Homes Plus for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Homes Plus
This can get Homes Plus to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Homes Plus to put things right. In its recent decisions about Homes Plus, it ordered £750 in compensation.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against Homes Plus
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to Homes Plus asking for the repairs and compensation. Under the court rules for housing conditions claims, Homes Plus should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to Homes Plus
Homes Plus has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Homes Plus
Acknowledged within 5 working days, with a reply aimed for within 10 working days.
- Stage 2
Ask for a review
Acknowledged within 5 working days, with a reply within 20 working days.
- Then
Housing Ombudsman
Independent. It can order Homes Plus to put things right.
From housingplusgroup.co.uk, checked 5 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimHomes Plus’s record
What the regulator and Ombudsman found
of tenants across Homes Plus’s group were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about Homes Plus in 2024/25 were maladministration.
Sources: Homes Plus tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Complaints against Homes Plus
What the Housing Ombudsman decided
Recent cases where the Housing Ombudsman found Homes Plus at fault over repairs, and the compensation it ordered. Every case is different.
- How it handled outstanding repairs. Read the decisionMaladministration
£750 ordered
Source: Housing Ombudsman decisions.
Has Homes Plus let you down too? You could claim compensation.
Start your claimQuestions
Homes Plus complaints and claims: questions
How do I complain to Homes Plus about repairs?
Online: housingplusgroup.co.uk. By email: feedback@housingplusgroup.co.uk. By phone: 0800 007 4567. Say what the problem is, when you reported it, and what you want done.
How long does Homes Plus have to reply to a complaint?
Stage 1: acknowledged within 5 working days, with a reply aimed for within 10 working days. Stage 2: acknowledged within 5 working days, with a reply within 20 working days.
Can I claim compensation from Homes Plus for damp and mould?
You could, if you reported it and Homes Plus didn’t fix it in a reasonable time. A law firm on our panel can take it up with Homes Plus for you.
Start your claimHas the Housing Ombudsman found Homes Plus at fault?
In 2024/25 the Ombudsman found maladministration in 73% of its findings about Homes Plus. Recent decisions about its repairs are listed above, with the compensation ordered.
Why use Report Repair?
A law firm on our panel takes your claim up with Homes Plus: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with Homes Plus on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot Homes Plus?
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Still waiting for Homes Plus to fix it?
About 2 minutes. No documents. Free to check.