Independent · not part of Honeycomb Group
Honeycomb Group complaints, compensation and disrepair claims
Your options if Honeycomb Group hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 9 October 2026 · How we checkRepairs and phone numbers: Honeycomb Group repairs
LandlordHoneycomb Group
Has Honeycomb Group been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Honeycomb’s repair contactsFree to check · About 2 minutes
You can complain to Honeycomb Group, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if Honeycomb Group hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Honeycomb for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Honeycomb
This can get Honeycomb to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Honeycomb to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much. Honeycomb’s own target for a routine repair is 20 working days, so a repair left longer than that is already late by its own standard.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against Honeycomb Group
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to Honeycomb Group asking for the repairs and compensation. Under the court rules for housing conditions claims, Honeycomb should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to Honeycomb Group
Honeycomb Group has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Honeycomb
Acknowledged within 5 working days, with a reply within 10 working days.
- Stage 2
Ask for a review
A reply within 20 working days, investigated at head of service level.
- Then
Housing Ombudsman
Independent. It can order Honeycomb to put things right.
From honeycombgroup.org.uk, checked 9 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimHoneycomb’s record
What the regulator and Ombudsman found
Oct 2025: The regulator found some weaknesses, mainly in complaint handling, while noting better information on the condition of homes, a dedicated damp and mould team and improvements to the repairs service.
of Honeycomb tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about Honeycomb in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 29 October 2025; Honeycomb tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Questions
Honeycomb Group complaints and claims: questions
How do I complain to Honeycomb Group about repairs?
Through its complaints page: honeycombgroup.org.uk. By email: complaints@honeycombgroup.org.uk. By phone: 0330 094 8878. Say what the problem is, when you reported it, and what you want done.
How long does Honeycomb Group have to reply to a complaint?
Stage 1: acknowledged within 5 working days, with a reply within 10 working days. Stage 2: a reply within 20 working days, investigated at head of service level.
Can I claim compensation from Honeycomb Group for damp and mould?
You could, if you reported it and Honeycomb didn’t fix it in a reasonable time. A law firm on our panel can take it up with Honeycomb for you.
Start your claimHas the Housing Ombudsman found Honeycomb Group at fault?
In 2024/25 the Ombudsman found maladministration in 67% of its findings about Honeycomb.
Why use Report Repair?
A law firm on our panel takes your claim up with Honeycomb Group: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with Honeycomb on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot Honeycomb?
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Still waiting for Honeycomb Group to fix it?
About 2 minutes. No documents. Free to check.