Independent · not part of Honeycomb Group
Honeycomb Group repairs: how to report a repair, phone numbers and timescales
How to report a repair to Honeycomb Group: the repairs phone number, reporting a repair online, and how long Honeycomb has to fix it. Honeycomb’s own target for routine repairs is 20 working days.
Other names: Staffs Housing
By Ben Miller, housing disrepair specialistChecked 9 October 2026 · How we checkSource: staffshousing.org.uk
Has Honeycomb Group been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Honeycomb’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Honeycomb’s repair line is here.
How to report
Reporting a repair to Honeycomb Group
- 01Phone or report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Honeycomb misses its own target, complain. You may also be able to claim.
- Emailhello@staffshousing.org.uk
Emergency repairs
When to call Honeycomb straight away
Phone Honeycomb straight away if anything puts someone in danger or leaves your home unsafe. The number is in Honeycomb’s repair contacts.
- 01Gas leaks
- 02Severe flooding
- 03Complete loss of heating in cold weather
- 04Complete loss of water supply
- 05Electrical hazards
- 06Risk of structural collapse
- 07Blocked toilet where it’s the only one
- 08Blocked drains backing up into the home
What counts as an emergency, from staffshousing.org.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Honeycomb.
Timescales
How long Honeycomb Group has to fix it
Honeycomb’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Honeycomb’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 24 hoursFixed or made safe within 24 hours; out-of-hours jobs may need a return visit in the daytime. | Emergency hazards: investigate and make safe within 24 hours |
| Routine | 20 working days | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | In line with Awaab’s Law, emergency damp and mould repairs get a response within 24 hours, and there’s a check-up inspection within six weeks of a fix to make sure it’s working. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from staffshousing.org.uk and Honeycomb’s damp and mould page, checked 9 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 20 working days ago? That’s past Honeycomb’s own target. You could claim compensation.
Start your claimYour options
If Honeycomb Group doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Honeycomb for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Honeycomb
This can get Honeycomb to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Honeycomb to put things right.
How to complain to HoneycombYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to Honeycomb
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Honeycomb
Acknowledged within 5 working days, with a reply within 10 working days.
- Stage 2
Ask for a review
A reply within 20 working days, investigated at head of service level.
- Then
Housing Ombudsman
Independent. It can order Honeycomb to put things right.
Honeycomb’s record
How Honeycomb Group performs on repairs
Oct 2025: The regulator found some weaknesses, mainly in complaint handling, while noting better information on the condition of homes, a dedicated damp and mould team and improvements to the repairs service.
of Honeycomb tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about Honeycomb in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 29 October 2025; Honeycomb tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Contacts
Honeycomb Group’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Honeycomb Group repairs: questions
What is Honeycomb Group’s repairs number?
01782 744533. For reporting repairs. Opening hours aren’t given on the repairs page.
Can I report a repair to Honeycomb Group online?
Yes, at staffshousing.org.uk repair form. Online repair form – they aim to get back to you within one working day. No account needed.
How long does Honeycomb Group have to fix a repair?
Its own targets run from 24 hours (emergency) to 20 working days (routine). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Honeycomb Group tenants?
Since 27 October 2025, Honeycomb must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Honeycomb’s own damp and mould commitment: In line with Awaab’s Law, emergency damp and mould repairs get a response within 24 hours, and there’s a check-up inspection within six weeks of a fix to make sure it’s working.
How do I complain about a repair to Honeycomb Group?
Complain to Honeycomb first, online, by email (complaints@honeycombgroup.org.uk) or by phone on 0330 094 8878. Acknowledged within 5 working days, with a reply within 10 working days. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Honeycomb Group?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Honeycomb Group for you. It’s free to check.
Start your claimIs Report Repair part of Honeycomb Group?
No. Report Repair is independent and not part of Honeycomb Group or any council or housing association. We show Honeycomb’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What Honeycomb has to fix, by problem
Not Honeycomb?
Other landlords in the Midlands
- Amplius repairsHousing association
- Citizen repairsHousing association
- Leicester City Council repairsCouncil
- Mansfield District Council repairsCouncil
- Melton Borough Council repairsCouncil
- Midland Heart repairsHousing association
- Platform Housing Group repairsHousing association
- whg repairsHousing association
Reported a repair to Honeycomb Group and still waiting?
About 2 minutes. No documents. Free to check.