Independent · not part of Melton Borough Council
Melton Borough Council repairs: how to report a repair, phone numbers and timescales
How to report a repair to Melton Borough Council: the repairs phone number and emergency line, reporting a repair online, and how long the council has to fix it. The council’s own target for routine repairs is 28 days.
By Ben Miller, housing disrepair specialistChecked 9 October 2026 · How we checkSource: melton.gov.uk
Has Melton Borough Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Melton’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Melton’s emergency line is here.
How to report
Reporting a repair to Melton Borough Council
- 01Phone or report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Melton misses its own target, complain. You may also be able to claim.
- Contractor callsThe repairs contractor Jeakins Weir may call you from 01664 233 180 to book your repair
Emergency repairs
When to call Melton straight away
Phone Melton straight away if anything puts someone in danger or leaves your home unsafe. Call for emergency repairs and follow the instructions on the message. Report other repairs online. The number is in Melton’s repair contacts.
- 01No heating or hot water in extreme weather
- 02No electricity
- 03No clean drinking water
- 04Dirty water coming up through plugholes or toilets
- 05A damaged door or window leaving your home insecure
- 06A severe leak or burst pipe, or a leak affecting the electrics
- 07Sparking or smoking electrical fittings, or bare wiring
- 08Blocked drains that are a risk to health
What counts as an emergency, from melton.gov.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Melton.
Timescales
How long Melton Borough Council has to fix it
Melton’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Melton’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 24 hoursResponded to within 24 hours. An adult must stay at the property until it’s made safe. | Emergency hazards: investigate and make safe within 24 hours |
| Urgent | 7 daysAppointment made and completed within 7 days. | No fixed legal limit unless it’s a hazard |
| Routine | 28 daysAppointment made and completed within 28 days. | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Not published | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from melton.gov.uk, checked 9 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 28 days ago? That’s past Melton’s own target. You could claim compensation.
Start your claimYour options
If Melton Borough Council doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Melton for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to the council
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged within 5 working days, with a reply within 10 working days of that.
- Stage 2
Ask for a review
Acknowledged within 5 working days, with a reply within 20 working days of that.
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
Melton’s record
How Melton Borough Council performs on repairs
Sep 2026: The regulator upgraded Melton from C2 to C1, finding that overall it is delivering the outcomes of the consumer standards and spots and fixes problems when they occur.
of Melton tenants were satisfied with the repairs service in 2024/25.
Sources: Regulator of Social Housing judgement, 9 September 2026; Melton tenant satisfaction measures 2024/25.
Contacts
Melton Borough Council’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Melton Borough Council repairs: questions
What is Melton Borough Council’s repairs number?
01664 502502. Call for emergency repairs and follow the instructions on the message. Report other repairs online.
What is Melton Borough Council’s emergency or out of hours repairs number?
01664 502502 (Emergency repairs line). Call for emergency repairs and follow the instructions on the message. Report other repairs online.
Can I report a repair to Melton Borough Council online?
Yes, at forms.melton.gov.uk. Online form for non-emergency repairs.
How long does Melton Borough Council have to fix a repair?
Its own targets run from 24 hours (emergency) to 28 days (routine). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Melton Borough Council tenants?
Since 27 October 2025, the council must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire.
How do I complain about a repair to Melton Borough Council?
Complain to the council first, online, by email (complaints@melton.gov.uk) or by phone on 01664 502502. Acknowledged within 5 working days, with a reply within 10 working days of that. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Melton Borough Council?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Melton Borough Council for you. It’s free to check.
Start your claimIs Report Repair part of Melton Borough Council?
No. Report Repair is independent and not part of Melton Borough Council or any council or housing association. We show Melton’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What the council has to fix, by problem
Not Melton?
Other landlords in the Midlands
- Birmingham City Council repairsCouncil
- City of Wolverhampton Council repairsCouncil
- Midland Heart repairsHousing association
- Nehemiah Housing repairsHousing association
- Newark and Sherwood District Council repairsCouncil
- North East Derbyshire District Council repairsCouncil
- Nottingham City Council repairsCouncil
- Sandwell Council repairsCouncil
Reported a repair to Melton Borough Council and still waiting?
About 2 minutes. No documents. Free to check.