Independent · not part of Newark and Sherwood District Council
Newark and Sherwood District Council repairs: how to report a repair, phone numbers and timescales
How to report a repair to Newark and Sherwood District Council: the repairs phone number and emergency line, reporting a repair online, and how long the council has to fix it. The council’s own target for routine repairs is 6 weeks.
By Ben Miller, housing disrepair specialistChecked 8 October 2026 · How we checkSource: newark-sherwooddc.gov.uk
Has Newark and Sherwood District Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Newark and Sherwood’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Newark and Sherwood’s emergency line is here.
How to report
Reporting a repair to Newark and Sherwood District Council
- 01Phone or report online. You’ll need an account to report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Newark and Sherwood misses its own target, complain. You may also be able to claim.
- Emailcustomerservices@newark-sherwooddc.gov.uk
Emergency repairs
When to call Newark and Sherwood straight away
Phone Newark and Sherwood straight away if anything puts someone in danger or leaves your home unsafe. Call and choose the repairs option. Office hours Monday to Friday 9am to 5pm. Out of hours (5pm to 9am weekdays, all day at weekends and on bank holidays) the same number takes council housing emergencies. The number is in Newark and Sherwood’s repair contacts.
- 01No heating or hot water
- 02No water at all
- 03Leaks you can’t contain, or leaks affecting the electrics
- 04A door or window that won’t secure
- 05Unsafe or dangerous structures or fittings
What counts as an emergency, from newark-sherwooddc.gov.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Newark and Sherwood.
Timescales
How long Newark and Sherwood District Council has to fix it
Newark and Sherwood’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Newark and Sherwood’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 24 hoursRespond and make safe within 24 hours. Between 4pm and 8am it is a make-safe-only service, with follow-on work in normal hours. | Emergency hazards: investigate and make safe within 24 hours |
| Routine | 6 weeksDay-to-day repairs that can wait without causing inconvenience. | No fixed legal limit unless it’s a hazard |
| Planned works | 6 monthsWork by an outside contractor or as part of a larger programme. | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Emergency damp and mould hazards are inspected and made safe within 24 hours; significant hazards are inspected within 10 working days, with a written summary within 3 working days and repairs started within 5 working days of that. Other damp repairs are done within 30 working days. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from newark-sherwooddc.gov.uk and Newark and Sherwood’s damp and mould page, checked 8 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 6 weeks ago? That’s past Newark and Sherwood’s own target. You could claim compensation.
Start your claimYour options
If Newark and Sherwood District Council doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Newark and Sherwood for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right.
How to complain to Newark and SherwoodYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to the council
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged within 5 working days, with a reply within 10 working days of the acknowledgement.
- Stage 2
Ask for a review
Reviewed by an officer not involved before, with a written outcome within 20 working days of the acknowledgement.
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
Newark and Sherwood’s record
How Newark and Sherwood District Council performs on repairs
Jul 2026: The regulator’s first inspection found some weaknesses, mainly around safety and quality of homes and how the council listens and responds to tenants, so improvement is needed.
of Newark and Sherwood tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about Newark and Sherwood in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 29 July 2026; Newark and Sherwood tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Contacts
Newark and Sherwood District Council’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Newark and Sherwood District Council repairs: questions
What is Newark and Sherwood District Council’s repairs number?
01636 650000. Call and choose the repairs option. Office hours Monday to Friday 9am to 5pm. Out of hours (5pm to 9am weekdays, all day at weekends and on bank holidays) the same number takes council housing emergencies.
What is Newark and Sherwood District Council’s emergency or out of hours repairs number?
01636 650000 (Repairs line). Call and choose the repairs option. Office hours Monday to Friday 9am to 5pm. Out of hours (5pm to 9am weekdays, all day at weekends and on bank holidays) the same number takes council housing emergencies.
Can I report a repair to Newark and Sherwood District Council online?
Yes, at nsdc.engagehousing.app (MyHome). The MyHome portal is the council’s preferred way to report non-emergency repairs: log in to report, add photos, book an appointment and track progress.
How long does Newark and Sherwood District Council have to fix a repair?
Its own targets run from 24 hours (emergency) to 6 months (planned works). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Newark and Sherwood District Council tenants?
Since 27 October 2025, the council must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Newark and Sherwood’s own damp and mould commitment: Emergency damp and mould hazards are inspected and made safe within 24 hours; significant hazards are inspected within 10 working days, with a written summary within 3 working days and repairs started within 5 working days of that. Other damp repairs are done within 30 working days.
How do I complain about a repair to Newark and Sherwood District Council?
Complain to the council first, online, by email (comments@newark-sherwooddc.gov.uk) or by phone on 01636 650000. Acknowledged within 5 working days, with a reply within 10 working days of the acknowledgement. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Newark and Sherwood District Council?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Newark and Sherwood District Council for you. It’s free to check.
Start your claimIs Report Repair part of Newark and Sherwood District Council?
No. Report Repair is independent and not part of Newark and Sherwood District Council or any council or housing association. We show Newark and Sherwood’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What the council has to fix, by problem
Not Newark and Sherwood?
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Reported a repair to Newark and Sherwood District Council and still waiting?
About 2 minutes. No documents. Free to check.