Independent · not part of North Northamptonshire Council
North Northamptonshire Council repairs: how to report a repair, phone numbers and timescales
How to report a repair to North Northamptonshire Council: the repairs phone number and emergency line, reporting a repair online, and how long the council has to fix it. The council’s own target for routine repairs is 30 working days.
Other names: North Northants Council, Corby Borough Council, Kettering Borough Council
By Ben Miller, housing disrepair specialistChecked 7 October 2026 · How we checkSource: northnorthants.gov.uk
Has North Northamptonshire Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet North Northamptonshire’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, North Northamptonshire’s emergency line is here.
How to report
Reporting a repair to North Northamptonshire Council
- 01Phone or report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If North Northamptonshire misses its own target, complain. You may also be able to claim.
Emergency repairs
When to call North Northamptonshire straight away
Phone North Northamptonshire straight away if anything puts someone in danger or leaves your home unsafe. For emergency repairs, including out of hours. Other repairs are reported online. The number is in North Northamptonshire’s repair contacts.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell North Northamptonshire.
Timescales
How long North Northamptonshire Council has to fix it
North Northamptonshire’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | North Northamptonshire’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 24 hoursAttended within 24 hours if it causes immediate danger or a security or health and safety risk. | Emergency hazards: investigate and make safe within 24 hours |
| Routine | 30 working daysWith an appointment. | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Not published | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from northnorthants.gov.uk, checked 7 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 30 working days ago? That’s past North Northamptonshire’s own target. You could claim compensation.
Start your claimYour options
If North Northamptonshire Council doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with North Northamptonshire for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right.
How to complain to North NorthamptonshireYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to the council
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged within 5 working days, with a written reply within 10 working days of that.
- Stage 2
Ask for a review
Acknowledged within 5 working days, with a written reply within 20 working days of that.
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
North Northamptonshire’s record
How North Northamptonshire Council performs on repairs
Feb 2026: In its first grading, the regulator found weaknesses in the non-emergency repairs service, in oversight of health and safety follow-up work, in monitoring anti-social behaviour and in understanding tenants’ diverse needs.
of North Northamptonshire tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about North Northamptonshire in 2024/25 were maladministration.
Recent Housing Ombudsman decisions about North Northamptonshire Council
- How it handled residents report of damp and mould.Maladministration
- How it handled reports of damp and mould.Maladministration
Sources: Regulator of Social Housing judgement, 25 February 2026; North Northamptonshire tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25; Housing Ombudsman decisions.
Contacts
North Northamptonshire Council’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
North Northamptonshire Council repairs: questions
What is North Northamptonshire Council’s repairs number?
0300 126 3000. For emergency repairs, including out of hours. Other repairs are reported online.
What is North Northamptonshire Council’s emergency or out of hours repairs number?
0300 126 3000 (Council line · emergencies). For emergency repairs, including out of hours. Other repairs are reported online.
Can I report a repair to North Northamptonshire Council online?
Yes, at forms.northnorthants.gov.uk. Report a repair, get an update or change your appointment. You can report without an account, but an account lets you manage repairs in one place.
How long does North Northamptonshire Council have to fix a repair?
Its own targets run from 24 hours (emergency) to 30 working days (routine). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for North Northamptonshire Council tenants?
Since 27 October 2025, the council must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire.
How do I complain about a repair to North Northamptonshire Council?
Complain to the council first, online or by phone on 0300 126 3000. Acknowledged within 5 working days, with a written reply within 10 working days of that. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from North Northamptonshire Council?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with North Northamptonshire Council for you. It’s free to check.
Start your claimIs Report Repair part of North Northamptonshire Council?
No. Report Repair is independent and not part of North Northamptonshire Council or any council or housing association. We show North Northamptonshire’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What the council has to fix, by problem
Not North Northamptonshire?
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Reported a repair to North Northamptonshire Council and still waiting?
About 2 minutes. No documents. Free to check.