Independent · not part of North Kesteven District Council
North Kesteven District Council repairs: how to report a repair, phone numbers and timescales
How to report a repair to North Kesteven District Council: the repairs phone numbers and emergency line, reporting a repair online, and how long the council has to fix it.
By Ben Miller, housing disrepair specialistChecked 9 October 2026 · How we checkSource: n-kesteven.gov.uk
Has North Kesteven District Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet North Kesteven’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, North Kesteven’s emergency line is here.
How to report
Reporting a repair to North Kesteven District Council
- 01Phone or report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If North Kesteven misses its own target, complain. You may also be able to claim.
- Heating repair formReport heating repairs online to Sureserve via its request a heating repair form (sureserve.co.uk)
Emergency repairs
When to call North Kesteven straight away
Phone North Kesteven straight away if anything puts someone in danger or leaves your home unsafe. Ian Williams, the council’s repairs contractor, 8am to 5pm. Out of hours, the same number transfers to an emergency call handler. The number is in North Kesteven’s repair contacts.
- 01Complete loss of water supply
- 02Major leaks that can’t be contained
- 03Blocked toilet where it’s the only one in the home
- 04Complete power failure
- 05Home not secure, such as broken outside doors or windows, or structural damage
- 06Smoke or carbon monoxide alarms not working
- 07Complete loss of heating from 1 November to 1 April
What counts as an emergency, from n-kesteven.gov.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell North Kesteven.
Timescales
How long North Kesteven District Council has to fix it
North Kesteven’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | North Kesteven’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 24 hoursAim to visit within 24 hours. | Emergency hazards: investigate and make safe within 24 hours |
| Damp and mould that’s a significant risk | Report damp or mould to the Repairs Team on 01529 414155 for an inspection. Its Awaab’s Law position statement says significant hazards must be investigated within 10 working days, with a written summary within 3 working days, and emergency hazards made safe within 24 hours. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from n-kesteven.gov.uk and North Kesteven’s damp and mould page, checked 9 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a repair and it still isn’t fixed? You could claim compensation.
Start your claimYour options
If North Kesteven District Council doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with North Kesteven for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right.
How to complain to North KestevenYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to the council
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged within 5 working days.
- Stage 2
Ask for a review
If you’re not happy, a reply within 20 working days (the Code’s limit).
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
North Kesteven’s record
How North Kesteven District Council performs on repairs
Apr 2026: The regulator upgraded the council from C3 after it improved its understanding of the condition of its homes and Decent Homes compliance, but weaknesses remain on safety and quality and on transparency to tenants.
of North Kesteven tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about North Kesteven in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 29 April 2026; North Kesteven tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Contacts
North Kesteven District Council’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
North Kesteven District Council repairs: questions
What is North Kesteven District Council’s repairs number?
01529 712554 (Repairs line) or 01205 591979 (Heating repairs) or 01529 414155 (Damp and mould). Ian Williams, the council’s repairs contractor, 8am to 5pm. Out of hours, the same number transfers to an emergency call handler.
What is North Kesteven District Council’s emergency or out of hours repairs number?
01529 712554 (Repairs line). Ian Williams, the council’s repairs contractor, 8am to 5pm. Out of hours, the same number transfers to an emergency call handler.
Can I report a repair to North Kesteven District Council online?
Yes, at n-kesteven-ss.achieveservice.com. Online form to report a repair needed in your home.
How long does North Kesteven District Council have to fix a repair?
Its own targets run from 24 hours (emergency) to 24 hours (emergency). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for North Kesteven District Council tenants?
Since 27 October 2025, the council must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. North Kesteven’s own damp and mould commitment: Report damp or mould to the Repairs Team on 01529 414155 for an inspection. Its Awaab’s Law position statement says significant hazards must be investigated within 10 working days, with a written summary within 3 working days, and emergency hazards made safe within 24 hours.
How do I complain about a repair to North Kesteven District Council?
Complain to the council first, online, by email (feedback@n-kesteven.gov.uk) or by phone on 01529 414155. Acknowledged within 5 working days. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from North Kesteven District Council?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with North Kesteven District Council for you. It’s free to check.
Start your claimIs Report Repair part of North Kesteven District Council?
No. Report Repair is independent and not part of North Kesteven District Council or any council or housing association. We show North Kesteven’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What the council has to fix, by problem
Not North Kesteven?
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Reported a repair to North Kesteven District Council and still waiting?
About 2 minutes. No documents. Free to check.