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  1. 01Damp and mould
  2. 02Leaks
  3. 03Heating or hot water
  4. 04Electrics
  5. 05Windows or doors
  6. 06Pests
  7. 07Structure or roof
  8. 08Something else

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Report Repair · FCA authorised, FRN 830182

Independent · not part of North Kesteven District Council

Environmental Health in North Kesteven: reporting a housing problem

Who North Kesteven District Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.

By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: n-kesteven.gov.uk

Get the right helpNorth Kesteven

Who is your landlord?

North Kesteven District CouncilEnvironmental Health can’t act against the council. Check if you can claim A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the council’s housing standards service

Free to check · About 2 minutes

Who it helps

Who Environmental Health in North Kesteven helps

North Kesteven District Council deals with poor conditions in rented homes through its housing standards service. Its pages are for private tenants and don’t cover housing association homes.

Private tenantsYes

Tell your landlord first, then contact the council. How.

Housing association tenantsNot covered

North Kesteven District Council’s pages are written for private tenants and don’t mention housing association homes. What to do.

Council tenantsNo

The council can’t take action against itself. What to do instead.

From n-kesteven.gov.uk, checked 12 October 2026.

Private tenants

Contacting the council’s housing standards service

  1. 01Tell your landlord first. North Kesteven District Council says: write to your landlord first, and use the form if you have no adequate response after 14 days.
  2. 02If it isn’t fixed, contact the council. The council’s housing standards service’s details are below.
Contact North Kesteven District CouncilPrivate tenants
OnlinePrivate rental complaints form onlinen-kesteven-ss.achieveservice.com
Keep a note of the date you contact the council, and any reference.

From n-kesteven.gov.uk/homes-property/im-private-landlord-or-t…, checked 12 October 2026.

Council tenants

If you rent from North Kesteven District Council

North Kesteven District Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.

  1. Step 1

    Report the repair

    Repairs: 01529 712554, or online. North Kesteven repair contacts and timescales

  2. Step 2

    Complain

    If it isn’t fixed, complain to the council. Acknowledged within 5 working days. How to complain

  3. Then

    Housing Ombudsman

    Free, once North Kesteven District Council’s complaints process is finished.

Ombudsman73%

of the Ombudsman’s findings about North Kesteven District Council in 2024/25 were maladministration.

Happy with repairs79%

of North Kesteven District Council tenants were satisfied with repairs in 2024/25.

Sources: Citizens Advice; n-kesteven.gov.uk; Housing Ombudsman landlord performance data 2024/25; tenant satisfaction measures 2024/25.

Reported it to North Kesteven District Council and still waiting? You could claim compensation.

Check if you can claim

Housing association tenants

If you rent from a housing association in North Kesteven

North Kesteven District Council’s pages are written for private tenants and don’t mention housing association homes. Start with your housing association’s repairs and complaints process.

Housing associations in North Kesteven

25 housing associations own 2,418 social homes in North Kesteven. The largest:

From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in North Kesteven on 31 March 2025.

Housing associations in the Midlands: repair contacts

Reported it and still not fixed? You could claim compensation.

Check if you can claim

Your options

Your options in North Kesteven

In North Kesteven, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.

Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

Questions

Environmental Health in North Kesteven: questions

How do I report a housing problem to environmental health in North Kesteven?

Use private rental complaints form online at n-kesteven-ss.achieveservice.com. Its pages are for private tenants and don’t cover housing association homes.

Can I report North Kesteven District Council to environmental health?

No. North Kesteven District Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 01529 712554, then complain to the council and, after that, the Housing Ombudsman.

Check if you can claim
Can housing association tenants in North Kesteven contact environmental health?

North Kesteven District Council’s pages are written for private tenants and don’t mention housing association homes.

Do I have to tell my landlord before contacting environmental health in North Kesteven?

Yes. North Kesteven District Council says: write to your landlord first, and use the form if you have no adequate response after 14 days.

Which housing associations own homes in North Kesteven?

25 housing associations own 2,418 social homes in North Kesteven, according to the Regulator of Social Housing (March 2025). The largest are Amplius (828), Nottingham Community Housing Association (315), Acis Group (312), Platform Housing Group (239) and Places for People (164).

Is Report Repair part of North Kesteven District Council?

No. Report Repair is independent and not part of North Kesteven District Council. The contact details here are from North Kesteven District Council’s own website.

Not in North Kesteven?

Environmental Health in the Midlands

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