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What you can claim for

  1. 01Damp and mould
  2. 02Leaks
  3. 03Heating or hot water
  4. 04Electrics
  5. 05Windows or doors
  6. 06Pests
  7. 07Structure or roof
  8. 08Something else

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Report Repair · FCA authorised, FRN 830182

Independent · not part of Nottingham City Council

Environmental Health in Nottingham: reporting a housing problem

Who Nottingham City Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.

By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: nottinghamcity.gov.uk

Get the right helpNottingham

Who is your landlord?

Nottingham City CouncilEnvironmental Health can’t act against the council. Check if you can claim A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the Safer Housing team

Free to check · About 2 minutes

Who it helps

Who Environmental Health in Nottingham helps

Nottingham City Council deals with poor conditions in rented homes through its Safer Housing team. It’s for private tenants. Housing association tenants are sent to their landlord.

Private tenantsYes

Tell your landlord first, then contact the council. How.

Housing association tenantsLandlord first

Tenants of a registered social landlord must complain to that landlord directly. What to do.

Council tenantsNo

The council can’t take action against itself. What to do instead.

From nottinghamcity.gov.uk, checked 12 October 2026.

Private tenants

Contacting the Safer Housing team

  1. 01Tell your landlord first. Nottingham City Council says: tell your landlord in writing that conditions are unsatisfactory, and complain to the team if you get no response within 14 days.
  2. 02If it isn’t fixed, contact the council. The Safer Housing team’s details are below.
Contact Nottingham City CouncilPrivate tenants
OnlineReport a problem with your private rented property onlinenottinghamcity.gov.uk
Keep a note of the date you contact the council, and any reference.

From nottinghamcity.gov.uk/reporthousing, checked 12 October 2026.

Council tenants

If you rent from Nottingham City Council

Nottingham City Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.

  1. Step 1

    Report the repair

    Repairs: 0115 915 2222, or online. Nottingham repair contacts and timescales

  2. Step 2

    Complain

    If it isn’t fixed, complain to the council. Investigated, with a response within 10 working days. How to complain

  3. Then

    Housing Ombudsman

    Free, once Nottingham City Council’s complaints process is finished.

Ombudsman82%

of the Ombudsman’s findings about Nottingham City Council in 2024/25 were maladministration.

Happy with repairs64%

of Nottingham City Council tenants were satisfied with repairs in 2024/25.

Sources: Citizens Advice; ncchousing.org.uk; Housing Ombudsman landlord performance data 2024/25; tenant satisfaction measures 2024/25.

Reported it to Nottingham City Council and still waiting? You could claim compensation.

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Housing association tenants

If you rent from a housing association in Nottingham

Tenants of a registered social landlord must complain to that landlord directly. Start with your housing association’s repairs and complaints process.

Housing associations in Nottingham

45 housing associations own 11,009 social homes in Nottingham. The largest:

From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Nottingham on 31 March 2025.

Housing associations in the Midlands: repair contacts

Reported it and still not fixed? You could claim compensation.

Check if you can claim

Your options

Your options in Nottingham

In Nottingham, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.

Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

Questions

Environmental Health in Nottingham: questions

How do I report a housing problem to environmental health in Nottingham?

Use report a problem with your private rented property online at nottinghamcity.gov.uk. It’s for private tenants. Housing association tenants are sent to their landlord.

Can I report Nottingham City Council to environmental health?

No. Nottingham City Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 0115 915 2222, then complain to the council and, after that, the Housing Ombudsman.

Check if you can claim
Can housing association tenants in Nottingham contact environmental health?

Tenants of a registered social landlord must complain to that landlord directly.

Do I have to tell my landlord before contacting environmental health in Nottingham?

Yes. Nottingham City Council says: tell your landlord in writing that conditions are unsatisfactory, and complain to the team if you get no response within 14 days.

Which housing associations own homes in Nottingham?

45 housing associations own 11,009 social homes in Nottingham, according to the Regulator of Social Housing (March 2025). The largest are Nottingham Community Housing Association (2,460), Metropolitan Thames Valley Housing (1,931), Places for People (1,485), Tuntum Housing Association (988) and PA Housing (879).

Is Report Repair part of Nottingham City Council?

No. Report Repair is independent and not part of Nottingham City Council. The contact details here are from Nottingham City Council’s own website.

Not in Nottingham?

Environmental Health in the Midlands

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Council or housing association repair still not fixed?

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