Independent · not part of Tuntum Housing Association
Tuntum Housing Association repairs: how to report a repair, phone numbers and timescales
How to report a repair to Tuntum Housing Association: the repairs phone number, reporting a repair online, and how long Tuntum has to fix it.
By Ben Miller, housing disrepair specialistChecked 9 October 2026 · How we checkSource: tuntum.co.uk
Has Tuntum Housing Association been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Tuntum’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Tuntum’s repair line is here.
How to report
Reporting a repair to Tuntum Housing Association
- 01Phone or report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Tuntum misses its own target, complain. You may also be able to claim.
- Emailrepairs@tuntum.co.uk
Emergency repairs
When to call Tuntum straight away
Phone Tuntum straight away if anything puts someone in danger or leaves your home unsafe. The number is in Tuntum’s repair contacts.
- 01Serious fires
- 02Main doors or broken windows that need making secure
- 03Complete or partial loss of power or lighting
- 04Leaks causing severe water coming in, or burst pipes
- 05Total loss of heating
What counts as an emergency, from tuntum.co.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Tuntum.
Timescales
How long Tuntum Housing Association has to fix it
Tuntum’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Tuntum’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 24 hoursMade safe within 24 hours; a follow-up repair may be booked after. | Emergency hazards: investigate and make safe within 24 hours |
| Urgent | 5 working days | No fixed legal limit unless it’s a hazard |
| Non-urgent | 21 working days | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Not published | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from tuntum.co.uk, checked 9 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a repair and it still isn’t fixed? You could claim compensation.
Start your claimYour options
If Tuntum Housing Association doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Tuntum for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Tuntum
This can get Tuntum to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Tuntum to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to Tuntum
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Tuntum
Acknowledged within 5 working days, with a written reply within 10 working days (this can be extended by up to 10 more).
- Stage 2
Ask for a review
Acknowledged within 5 working days, with a written reply within 20 working days of escalation (this can be extended by up to 20 more).
- Then
Housing Ombudsman
Independent. It can order Tuntum to put things right.
Tuntum’s record
How Tuntum Housing Association performs on repairs
Jun 2025: The regulator found some weaknesses in safety and quality: stock condition surveys and electrical safety checks were not complete and a small number of fire safety works were outstanding.
of Tuntum tenants were satisfied with the repairs service in 2024/25.
Sources: Regulator of Social Housing judgement, 25 June 2025; Tuntum tenant satisfaction measures 2024/25.
Contacts
Tuntum Housing Association’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Tuntum Housing Association repairs: questions
What is Tuntum Housing Association’s repairs number?
0115 916 6066. Main office number for reporting repairs, including damp and mould (choose option 1).
Can I report a repair to Tuntum Housing Association online?
Yes, at tuntum.co.uk/report-a-repair. Online repair form, or report through the MyTenancy portal (account needed). Not for emergencies.
How long does Tuntum Housing Association have to fix a repair?
Its own targets run from 24 hours (emergency) to 21 working days (non-urgent). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Tuntum Housing Association tenants?
Since 27 October 2025, Tuntum must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire.
How do I complain about a repair to Tuntum Housing Association?
Complain to Tuntum first, online, by email (admin@tuntum.co.uk) or by phone on 0115 916 6066. Acknowledged within 5 working days, with a written reply within 10 working days (this can be extended by up to 10 more). If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Tuntum Housing Association?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Tuntum Housing Association for you. It’s free to check.
Start your claimIs Report Repair part of Tuntum Housing Association?
No. Report Repair is independent and not part of Tuntum Housing Association or any council or housing association. We show Tuntum’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What Tuntum has to fix, by problem
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Reported a repair to Tuntum Housing Association and still waiting?
About 2 minutes. No documents. Free to check.