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Warwick District Council repairs: how to report a repair, phone numbers and timescales
How to report a repair to Warwick District Council: the repairs phone number and emergency line, reporting a repair online, and how long the council has to fix it.
By Ben Miller, housing disrepair specialistChecked 8 October 2026 · How we checkSource: warwickdc.gov.uk
Has Warwick District Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Warwick’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Warwick’s emergency line is here.
How to report
Reporting a repair to Warwick District Council
- 01Phone or report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Warwick misses its own target, complain. You may also be able to claim.
Emergency repairs
When to call Warwick straight away
Phone Warwick straight away if anything puts someone in danger or leaves your home unsafe. For gas, electric and emergency repairs, or to speak to a maintenance assistant; listen for the repairs option. Also the out-of-hours number for council housing repair emergencies. The number is in Warwick’s repair contacts.
- 01Your only toilet won’t flush
- 02A burst pipe
- 03A gas leak
- 04Anything that risks health and safety or could cause major damage to the building
What counts as an emergency, from warwickdc.gov.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Warwick.
Timescales
How long Warwick District Council has to fix it
Warwick’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Warwick’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 4 to 6 hoursA contractor attends within 4 to 6 hours of the report. | Emergency hazards: investigate and make safe within 24 hours |
| General repair | 30 daysThe contractor contacts you within 2 working days to book, and work starts within 30 days of the order (longer if parts must be ordered). | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Under Awaab’s Law the council will investigate emergency hazards within 24 hours and significant damp or mould hazards within 10 working days, and send a written summary within 3 working days of the investigation. If your home can’t be made safe in time, it will offer somewhere else to stay. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from warwickdc.gov.uk and Warwick’s damp and mould page, checked 8 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a repair and it still isn’t fixed? You could claim compensation.
Start your claimYour options
If Warwick District Council doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Warwick for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right.
How to complain to WarwickYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to the council
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged within 5 working days, with an investigation and reply aimed for within 10 working days of that.
- Stage 2
Ask for a review
Investigated independently by the council’s complaints team, with a reply aimed for within 20 working days of acknowledgement.
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
Warwick’s record
How Warwick District Council performs on repairs
Sep 2024: After the council referred itself, the regulator found serious failings: it couldn’t show all safety checks and follow-up work were done, had over 1,600 overdue fire safety actions, and had problems with repairs performance and complaint handling.
of Warwick tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about Warwick in 2024/25 were maladministration.
Recent Housing Ombudsman decisions about Warwick District Council
- How it handled reports of a leak and damp and mould in the property.Maladministration
Sources: Regulator of Social Housing judgement, 13 September 2024; Warwick tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25; Housing Ombudsman decisions.
Contacts
Warwick District Council’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Warwick District Council repairs: questions
What is Warwick District Council’s repairs number?
01926 456129. For gas, electric and emergency repairs, or to speak to a maintenance assistant; listen for the repairs option. Also the out-of-hours number for council housing repair emergencies.
What is Warwick District Council’s emergency or out of hours repairs number?
01926 456129 (Repairs line). For gas, electric and emergency repairs, or to speak to a maintenance assistant; listen for the repairs option. Also the out-of-hours number for council housing repair emergencies.
Can I report a repair to Warwick District Council online?
Yes, at warwickdc.gov.uk/xfp/form/307. Online form for general (non-emergency) repairs. Phone for gas, electric and emergency repairs.
How long does Warwick District Council have to fix a repair?
Its own targets run from 4 to 6 hours (emergency) to 30 days (general repair). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Warwick District Council tenants?
Since 27 October 2025, the council must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Warwick’s own damp and mould commitment: Under Awaab’s Law the council will investigate emergency hazards within 24 hours and significant damp or mould hazards within 10 working days, and send a written summary within 3 working days of the investigation. If your home can’t be made safe in time, it will offer somewhere else to stay.
How do I complain about a repair to Warwick District Council?
Complain to the council first, online, by email (complaints@warwickdc.gov.uk) or by phone on 01926 958845. Acknowledged within 5 working days, with an investigation and reply aimed for within 10 working days of that. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Warwick District Council?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Warwick District Council for you. It’s free to check.
Start your claimIs Report Repair part of Warwick District Council?
No. Report Repair is independent and not part of Warwick District Council or any council or housing association. We show Warwick’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What the council has to fix, by problem
Not Warwick?
Other landlords in the Midlands
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- City of Wolverhampton Council repairsCouncil
- Nottingham City Council repairsCouncil
- Sandwell Council repairsCouncil
- Watmos Community Homes repairsHousing association
- West Northamptonshire Council repairsCouncil
- whg repairsHousing association
Reported a repair to Warwick District Council and still waiting?
About 2 minutes. No documents. Free to check.