Independent · not part of West Northamptonshire Council
West Northamptonshire Council repairs: how to report a repair, phone numbers and timescales
How to report a repair to West Northamptonshire Council: the repairs phone number and emergency line, reporting a repair online, and how long the council has to fix it. The council’s own target for routine repairs is 28 days.
Other names: Northamptonshire Partnership Homes, Northampton Partnership Homes, West Northants Council
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkSource: nph.org.uk
Has West Northamptonshire Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet West Northamptonshire’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, West Northamptonshire’s emergency line is here.
How to report
Reporting a repair to West Northamptonshire Council
- 01Phone or report online. You’ll need an account to report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If West Northamptonshire misses its own target, complain. You may also be able to claim.
- In personVisit the One Stop Shop, One Angel Square, Angel Street, Northampton NN1 1ED (Monday to Friday, 9am to 5pm).
Emergency repairs
When to call West Northamptonshire straight away
Phone West Northamptonshire straight away if anything puts someone in danger or leaves your home unsafe. Monday to Friday, 9am to 5pm. The same number takes emergencies on weekday evenings, at weekends and on bank holidays. The number is in West Northamptonshire’s repair contacts.
- 01Something that puts people in immediate danger
- 02A problem that could cause serious damage to the home
- 03Your home can’t be made secure
What counts as an emergency, from nph.org.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell West Northamptonshire.
Timescales
How long West Northamptonshire Council has to fix it
West Northamptonshire’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | West Northamptonshire’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 24 hoursAims to attend within 24 hours. | Emergency hazards: investigate and make safe within 24 hours |
| Urgent | 7 daysAims to attend within 7 days. | No fixed legal limit unless it’s a hazard |
| Routine | 28 daysAims to attend within 28 days. | No fixed legal limit unless it’s a hazard |
| Responsive planned | 90 calendar daysAims to complete within 90 calendar days. | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Not published | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from nph.org.uk, checked 5 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 28 days ago? That’s past West Northamptonshire’s own target. You could claim compensation.
Start your claimYour options
If West Northamptonshire Council doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with West Northamptonshire for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right. In its recent decisions about West Northamptonshire, it ordered between £500 and £2,300 in compensation.
How to complain to West NorthamptonshireYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to the council
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged within 5 working days, with a reply within 10 working days of that.
- Stage 2
Ask for a review
Acknowledged within 5 working days of asking to escalate, with a reply within 20 working days of that.
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
West Northamptonshire’s record
How West Northamptonshire Council performs on repairs
Nov 2024: The regulator found the council could not show it was completing all required health and safety checks, covering fire, electrical, water, asbestos, lifts, and smoke and carbon monoxide alarms.
of West Northamptonshire tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about West Northamptonshire in 2024/25 were maladministration.
Recent Housing Ombudsman decisions about West Northamptonshire Council
- How it handled reports of damp and mould.Severe maladministration
£2,300 ordered - How it handled reported repairs at the property, including damp and mould.Maladministration
£500 ordered - How it handled reports of roof l eak s and the associated remedial works.Maladministration
£700 ordered
Sources: Regulator of Social Housing judgement, 27 November 2024; West Northamptonshire tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25; Housing Ombudsman decisions.
Contacts
West Northamptonshire Council’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
West Northamptonshire Council repairs: questions
What is West Northamptonshire Council’s repairs number?
0300 330 7003. Monday to Friday, 9am to 5pm. The same number takes emergencies on weekday evenings, at weekends and on bank holidays.
What is West Northamptonshire Council’s emergency or out of hours repairs number?
0300 330 7003 (Repairs line (NPH)). Monday to Friday, 9am to 5pm. The same number takes emergencies on weekday evenings, at weekends and on bank holidays.
Can I report a repair to West Northamptonshire Council online?
Yes, at Your NPH (homechoice.westnorthants.gov.uk). Report repairs online through Your NPH. You need to register first using your tenancy reference number.
How long does West Northamptonshire Council have to fix a repair?
Its own targets run from 24 hours (emergency) to 90 calendar days (responsive planned). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for West Northamptonshire Council tenants?
Since 27 October 2025, the council must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire.
How do I complain about a repair to West Northamptonshire Council?
Complain to the council first, online or by phone on 0300 330 7003. Acknowledged within 5 working days, with a reply within 10 working days of that. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from West Northamptonshire Council?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with West Northamptonshire Council for you. It’s free to check.
Start your claimIs Report Repair part of West Northamptonshire Council?
No. Report Repair is independent and not part of West Northamptonshire Council or any council or housing association. We show West Northamptonshire’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What the council has to fix, by problem
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Reported a repair to West Northamptonshire Council and still waiting?
About 2 minutes. No documents. Free to check.