Independent · not part of Ashfield District Council
Ashfield District Council repairs: how to report a repair, phone numbers and timescales
How to report a repair to Ashfield District Council: the repairs phone number and emergency line, reporting a repair online, and how long the council has to fix it. The council’s own target for routine repairs is 90 working days.
By Ben Miller, housing disrepair specialistChecked 8 October 2026 · How we checkSource: ashfield.gov.uk
Has Ashfield District Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Ashfield’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Ashfield’s emergency line is here.
How to report
Reporting a repair to Ashfield District Council
- 01Phone or report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Ashfield misses its own target, complain. You may also be able to claim.
- Emailadcrepairs@ashfield.gov.uk
- Tenant PortalReport repairs and check past repairs online (login needed).
Emergency repairs
When to call Ashfield straight away
Phone Ashfield straight away if anything puts someone in danger or leaves your home unsafe. Repairs Call Handling Centre, weekdays 8am to 5pm. The same number takes emergencies 24 hours a day. The number is in Ashfield’s repair contacts.
- 01Gas leaks – call Cadent on 0800 111 999 first
- 02Total loss of water, or total or partial loss of gas supply
- 03Total loss of heating between 1 November and 30 April
- 04Blocked or leaking drain or sewer, or blocked toilet if it’s the only one
- 05Severe leaks from pipes, tanks or cisterns, or a tap that won’t turn off
- 06Insecure windows, external doors or locks
- 07Dangerous electrical wiring, sockets or switches
- 08Dangerous structures such as loose gutters, unsafe chimneys or roofs
What counts as an emergency, from ashfield.gov.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Ashfield.
Timescales
How long Ashfield District Council has to fix it
Ashfield’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Ashfield’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Priority 1 – emergency | 24 hoursWhere there is likely to be danger to life or major damage. The full repair may take longer. | Emergency hazards: investigate and make safe within 24 hours |
| Priority 3 – urgent | 3 working days | No fixed legal limit unless it’s a hazard |
| Priority 7 – urgent | 7 working days | No fixed legal limit unless it’s a hazard |
| Priority 30 – non-urgent | 30 days | No fixed legal limit unless it’s a hazard |
| Priority 90 – routine maintenance | 90 working days | No fixed legal limit unless it’s a hazard |
| Priority 249 – planned and large works | 249 days | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Damp and mould reports go through a formal triage and risk assessment to set how quickly they are investigated and fixed, following Awaab’s Law. These can differ from the standard repair timescales. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from ashfield.gov.uk, checked 8 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 90 working days ago? That’s past Ashfield’s own target. You could claim compensation.
Start your claimYour options
If Ashfield District Council doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Ashfield for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to the council
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged in writing within 5 days, with a written reply normally within 10 working days of that.
- Stage 2
Ask for a review
Acknowledged within 5 working days and reviewed by an Assistant or Executive Director, with a reply normally within 20 working days.
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
Ashfield’s record
How Ashfield District Council performs on repairs
of Ashfield tenants were satisfied with the repairs service in 2024/25.
Contacts
Ashfield District Council’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Ashfield District Council repairs: questions
What is Ashfield District Council’s repairs number?
01623 457999. Repairs Call Handling Centre, weekdays 8am to 5pm. The same number takes emergencies 24 hours a day.
What is Ashfield District Council’s emergency or out of hours repairs number?
01623 457999 (Repairs line). Repairs Call Handling Centre, weekdays 8am to 5pm. The same number takes emergencies 24 hours a day.
Can I report a repair to Ashfield District Council online?
Yes, at ashfield.gov.uk/housing/repairs-and-home-improvements/request-a-repair. Online form for non-emergency repairs; you can add photos of damp or mould. Phone for emergencies or urgent repairs.
How long does Ashfield District Council have to fix a repair?
Its own targets run from 24 hours (priority 1 – emergency) to 249 days (priority 249 – planned and large works). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Ashfield District Council tenants?
Since 27 October 2025, the council must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Ashfield’s own damp and mould commitment: Damp and mould reports go through a formal triage and risk assessment to set how quickly they are investigated and fixed, following Awaab’s Law. These can differ from the standard repair timescales.
How do I complain about a repair to Ashfield District Council?
Complain to the council first, online, by email (housingcomplaints@ashfield.gov.uk) or by phone on 01623 450000. Acknowledged in writing within 5 days, with a written reply normally within 10 working days of that. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Ashfield District Council?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Ashfield District Council for you. It’s free to check.
Start your claimIs Report Repair part of Ashfield District Council?
No. Report Repair is independent and not part of Ashfield District Council or any council or housing association. We show Ashfield’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What the council has to fix, by problem
Not Ashfield?
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Reported a repair to Ashfield District Council and still waiting?
About 2 minutes. No documents. Free to check.