Independent · not part of Bassetlaw District Council
Bassetlaw District Council repairs: how to report a repair, phone numbers and timescales
How to report a repair to Bassetlaw District Council: the repairs phone numbers and emergency line, reporting a repair online, and how long the council has to fix it.
Other names: A1 Housing
By Ben Miller, housing disrepair specialistChecked 8 October 2026 · How we checkSource: bassetlaw.gov.uk
Has Bassetlaw District Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Bassetlaw’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Bassetlaw’s emergency line is here.
How to report
Reporting a repair to Bassetlaw District Council
- 01Phone or report online. You’ll need an account to report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Bassetlaw misses its own target, complain. You may also be able to claim.
- Online form (no account)Repairs Self-Service Form on the council’s repairs page, for non-emergency repairs. No account needed.
Emergency repairs
When to call Bassetlaw straight away
Phone Bassetlaw straight away if anything puts someone in danger or leaves your home unsafe. Freephone. Weekdays 8am to 5pm for all repairs; the same number takes emergencies outside these hours. The number is in Bassetlaw’s repair contacts.
- 01Total loss of electricity or water
- 02Unsafe electrical fittings or exposed wires
- 03An outside door or window that can’t be made secure
- 04A leaking pipe, tank or cistern
- 05A blocked toilet or drain when there’s no other working toilet
- 06A blocked flue to a boiler or open fire
- 07No heating or hot water between 30 September and 30 April
- 08Flood or storm damage that needs making safe
What counts as an emergency, from bassetlaw.gov.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Bassetlaw.
Timescales
How long Bassetlaw District Council has to fix it
Bassetlaw’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Bassetlaw’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency (immediate danger) | 4 hoursMade safe or repaired within 4 hours, including out of hours call-outs. | Emergency hazards: investigate and make safe within 24 hours |
| Emergency | 24 hoursRisk to health and safety but no immediate danger. | Emergency hazards: investigate and make safe within 24 hours |
| Urgent | 3 working days | No fixed legal limit unless it’s a hazard |
| Non-urgent | 30 working days | No fixed legal limit unless it’s a hazard |
| Programmed | 13 weeksLarger one-off jobs that need specialist contractors or materials. | No fixed legal limit unless it’s a hazard |
| Planned | 52 weeks | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Investigates reports of damp and mould within 10 working days and sends a written summary within 3 working days of that; safety work within 5 working days of the investigation, and emergency hazards dealt with within 24 hours. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from bassetlaw.gov.uk, checked 8 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a repair and it still isn’t fixed? You could claim compensation.
Start your claimYour options
If Bassetlaw District Council doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Bassetlaw for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to the council
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged within 5 working days, with a reply within 10 working days of that.
- Stage 2
Ask for a review
Reviewed by the Chief Executive: acknowledged within 5 working days, with a reply within 20 working days.
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
Bassetlaw’s record
How Bassetlaw District Council performs on repairs
Jul 2026: The regulator found a good repairs service and complaint handling, but weak data on hazards in homes, limited reporting on damp and mould timescales, and limited performance reporting to tenants.
of Bassetlaw tenants were satisfied with the repairs service in 2024/25.
Sources: Regulator of Social Housing judgement, 29 July 2026; Bassetlaw tenant satisfaction measures 2024/25.
Contacts
Bassetlaw District Council’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Bassetlaw District Council repairs: questions
What is Bassetlaw District Council’s repairs number?
0800 590 542 (Repairs line) or 0800 083 3743 (Gas repairs). Freephone. Weekdays 8am to 5pm for all repairs; the same number takes emergencies outside these hours.
What is Bassetlaw District Council’s emergency or out of hours repairs number?
0800 590 542 (Repairs line). Freephone. Weekdays 8am to 5pm for all repairs; the same number takes emergencies outside these hours.
Can I report a repair to Bassetlaw District Council online?
Yes, at housingonline.bassetlaw.gov.uk. Repairs Portal for non-emergency repairs. You need to create an account; you can then book, change or cancel appointments.
How long does Bassetlaw District Council have to fix a repair?
Its own targets run from 4 hours (emergency (immediate danger)) to 52 weeks (planned). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Bassetlaw District Council tenants?
Since 27 October 2025, the council must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Bassetlaw’s own damp and mould commitment: Investigates reports of damp and mould within 10 working days and sends a written summary within 3 working days of that; safety work within 5 working days of the investigation, and emergency hazards dealt with within 24 hours.
How do I complain about a repair to Bassetlaw District Council?
Complain to the council first, online, by email (customer.services@bassetlaw.gov.uk) or by phone on 01909 533533. Acknowledged within 5 working days, with a reply within 10 working days of that. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Bassetlaw District Council?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Bassetlaw District Council for you. It’s free to check.
Start your claimIs Report Repair part of Bassetlaw District Council?
No. Report Repair is independent and not part of Bassetlaw District Council or any council or housing association. We show Bassetlaw’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What the council has to fix, by problem
Not Bassetlaw?
Other landlords in the Midlands
- bdht repairsHousing association
- Birmingham City Council repairsCouncil
- Black Country Housing Group repairsHousing association
- Bolsover District Council repairsCouncil
- City of Wolverhampton Council repairsCouncil
- Dudley Council repairsCouncil
- Nottingham City Council repairsCouncil
- Sandwell Council repairsCouncil
Reported a repair to Bassetlaw District Council and still waiting?
About 2 minutes. No documents. Free to check.