Independent · not part of Aspire Housing
Aspire Housing repairs: how to report a repair, phone numbers and timescales
How to report a repair to Aspire Housing: the repairs phone number and emergency line, reporting a repair online, and how long Aspire has to fix it. Aspire’s own target for routine repairs is 28 calendar days.
By Ben Miller, housing disrepair specialistChecked 7 October 2026 · How we checkSource: aspirehousing.co.uk
Has Aspire Housing been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Aspire’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Aspire’s emergency line is here.
How to report
Reporting a repair to Aspire Housing
- 01Phone or report online. You’ll need an account to report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Aspire misses its own target, complain. You may also be able to claim.
- Emailcontact@aspirehousing.co.uk – send details and photos. Phone for emergencies.
- In writingAspire Housing, Kingsley, The Brampton, Newcastle-under-Lyme, Staffordshire, ST5 0QW.
Emergency repairs
When to call Aspire straight away
Phone Aspire straight away if anything puts someone in danger or leaves your home unsafe. Monday to Friday 8am to 5pm for repairs and enquiries; the same number is the 24/7 emergency line. Emergencies can only be reported by phone. The number is in Aspire’s repair contacts.
- 01Fire, serious flooding or structural damage
- 02A gas leak or carbon monoxide alarm going off
- 03Unsafe electrical or gas fittings
- 04Total loss of power
- 05No heating or no hot water
- 06Your home isn’t secure
- 07A blocked toilet or drains
- 08Fire alarm failure or communal lighting not working
What counts as an emergency, from aspirehousing.co.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Aspire.
Timescales
How long Aspire Housing has to fix it
Aspire’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Aspire’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Immediate danger | 4 hoursAttended within 4 hours and made safe; a follow-up visit may be needed. Phone only. | Emergency hazards: investigate and make safe within 24 hours |
| Emergency | 24 hoursAttended within 24 hours. Phone only. | Emergency hazards: investigate and make safe within 24 hours |
| Routine | 28 calendar days | No fixed legal limit unless it’s a hazard |
| Major | 90 calendar daysLarger jobs that need a pre-inspection first. | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Urgent damp and mould reports get a response within 24 hours and less urgent ones within 20 days. After the survey you’re told the findings in writing within 3 working days, and any repairs start within 12 weeks. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from aspirehousing.co.uk and Aspire’s damp and mould page, checked 7 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 28 calendar days ago? That’s past Aspire’s own target. You could claim compensation.
Start your claimYour options
If Aspire Housing doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Aspire for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Aspire
This can get Aspire to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Aspire to put things right.
How to complain to AspireYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to Aspire
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Aspire
Acknowledged within 5 working days, with a formal reply within 10 working days of that.
- Stage 2
Ask for a review
Acknowledged within 5 working days, with a formal reply within 20 working days of that after a review involving a Head of Service.
- Then
Housing Ombudsman
Independent. It can order Aspire to put things right.
Aspire’s record
How Aspire Housing performs on repairs
Jan 2025: After a planned inspection the regulator found Aspire keeps tenants safe, understands the condition of its homes, runs an effective emergency repairs service and has improved how quickly it does non-urgent repairs.
of Aspire tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about Aspire in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 29 January 2025; Aspire tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Contacts
Aspire Housing’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Aspire Housing repairs: questions
What is Aspire Housing’s repairs number?
01782 635200. Monday to Friday 8am to 5pm for repairs and enquiries; the same number is the 24/7 emergency line. Emergencies can only be reported by phone.
What is Aspire Housing’s emergency or out of hours repairs number?
01782 635200 (Customer Excellence · repairs and 24/7 emergencies). Monday to Friday 8am to 5pm for repairs and enquiries; the same number is the 24/7 emergency line. Emergencies can only be reported by phone.
Can I report a repair to Aspire Housing online?
Yes, at myaccount.aspirehousing.co.uk. Report non-emergency repairs and choose an appointment time in MyAccount. You need to register or log in.
How long does Aspire Housing have to fix a repair?
Its own targets run from 4 hours (immediate danger) to 90 calendar days (major). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Aspire Housing tenants?
Since 27 October 2025, Aspire must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Aspire’s own damp and mould commitment: Urgent damp and mould reports get a response within 24 hours and less urgent ones within 20 days. After the survey you’re told the findings in writing within 3 working days, and any repairs start within 12 weeks.
How do I complain about a repair to Aspire Housing?
Complain to Aspire first, online or by phone on 01782 635200. Acknowledged within 5 working days, with a formal reply within 10 working days of that. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Aspire Housing?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Aspire Housing for you. It’s free to check.
Start your claimIs Report Repair part of Aspire Housing?
No. Report Repair is independent and not part of Aspire Housing or any council or housing association. We show Aspire’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What Aspire has to fix, by problem
Not Aspire?
Other landlords in the Midlands
- Amplius repairsHousing association
- Bassetlaw District Council repairsCouncil
- bdht repairsHousing association
- Birmingham City Council repairsCouncil
- Black Country Housing Group repairsHousing association
- Citizen repairsHousing association
- Midland Heart repairsHousing association
- Platform Housing Group repairsHousing association
Reported a repair to Aspire Housing and still waiting?
About 2 minutes. No documents. Free to check.