Independent · not part of Aspire Housing
Aspire Housing complaints, compensation and disrepair claims
Your options if Aspire Housing hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 7 October 2026 · How we checkRepairs and phone numbers: Aspire Housing repairs
LandlordAspire Housing
Has Aspire Housing been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Aspire’s repair contactsFree to check · About 2 minutes
You can complain to Aspire Housing, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if Aspire Housing hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Aspire for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Aspire
This can get Aspire to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Aspire to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much. Aspire’s own target for a routine repair is 28 calendar days, so a repair left longer than that is already late by its own standard.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against Aspire Housing
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to Aspire Housing asking for the repairs and compensation. Under the court rules for housing conditions claims, Aspire should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to Aspire Housing
Aspire Housing has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Aspire
Acknowledged within 5 working days, with a formal reply within 10 working days of that.
- Stage 2
Ask for a review
Acknowledged within 5 working days, with a formal reply within 20 working days of that after a review involving a Head of Service.
- Then
Housing Ombudsman
Independent. It can order Aspire to put things right.
Complain onlineaspirehousing.co.uk
By phone01782 635200
From aspirehousing.co.uk, checked 7 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimAspire’s record
What the regulator and Ombudsman found
Jan 2025: After a planned inspection the regulator found Aspire keeps tenants safe, understands the condition of its homes, runs an effective emergency repairs service and has improved how quickly it does non-urgent repairs.
of Aspire tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about Aspire in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 29 January 2025; Aspire tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Questions
Aspire Housing complaints and claims: questions
How do I complain to Aspire Housing about repairs?
Online: aspirehousing.co.uk. By phone: 01782 635200. Say what the problem is, when you reported it, and what you want done.
How long does Aspire Housing have to reply to a complaint?
Stage 1: acknowledged within 5 working days, with a formal reply within 10 working days of that. Stage 2: acknowledged within 5 working days, with a formal reply within 20 working days of that after a review involving a Head of Service.
Can I claim compensation from Aspire Housing for damp and mould?
You could, if you reported it and Aspire didn’t fix it in a reasonable time. A law firm on our panel can take it up with Aspire for you.
Start your claimHas the Housing Ombudsman found Aspire Housing at fault?
In 2024/25 the Ombudsman found maladministration in 60% of its findings about Aspire.
Why use Report Repair?
A law firm on our panel takes your claim up with Aspire Housing: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with Aspire on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot Aspire?
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Still waiting for Aspire Housing to fix it?
About 2 minutes. No documents. Free to check.