Independent · not part of bdht
bdht complaints, compensation and disrepair claims
Your options if bdht hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 9 October 2026 · How we checkRepairs and phone numbers: bdht repairs
Landlordbdht
Has bdht been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet bdht’s repair contactsFree to check · About 2 minutes
You can complain to bdht, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if bdht hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with bdht for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to bdht
This can get bdht to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order bdht to put things right. In its recent decisions about bdht, it ordered £2,500 in compensation.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against bdht
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to bdht asking for the repairs and compensation. Under the court rules for housing conditions claims, bdht should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to bdht
bdht has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to bdht
Acknowledged in writing within 5 working days, telling you who is investigating and when it will be finished.
- Stage 2
Ask for a review
If you’re unhappy with the response, you can ask for a review and bdht will take another, independent look.
- Then
Housing Ombudsman
Independent. It can order bdht to put things right.
From bdht.co.uk, checked 9 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimbdht’s record
What the regulator and Ombudsman found
of bdht tenants were satisfied with how complaints were handled in 2024/25.
Complaints against bdht
What the Housing Ombudsman decided
Recent cases where the Housing Ombudsman found bdht at fault over repairs, and the compensation it ordered. Every case is different.
- How it handled a request for a refund for damaged items and high heating costs. Read the decisionMaladministration
£2,500 ordered - How it handled reports of damp and mould. Read the decisionService failure
Source: Housing Ombudsman decisions.
Has bdht let you down too? You could claim compensation.
Start your claimQuestions
bdht complaints and claims: questions
How do I complain to bdht about repairs?
Through its complaints page: bdht.co.uk. By email: contactus@bdht.co.uk. By phone: 0800 085 0160. Say what the problem is, when you reported it, and what you want done.
How long does bdht have to reply to a complaint?
Stage 1: acknowledged in writing within 5 working days, telling you who is investigating and when it will be finished. Stage 2: if you’re unhappy with the response, you can ask for a review and bdht will take another, independent look.
Can I claim compensation from bdht for damp and mould?
You could, if you reported it and bdht didn’t fix it in a reasonable time. A law firm on our panel can take it up with bdht for you.
Start your claimHas the Housing Ombudsman found bdht at fault?
Recent decisions about its repairs are listed above, with the compensation ordered.
Why use Report Repair?
A law firm on our panel takes your claim up with bdht: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with bdht on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot bdht?
Other landlords in the Midlands
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- Birmingham City Council complaints and claimsCouncil
- Bournville Village Trust complaints and claimsHousing association
- Broxtowe Borough Council complaints and claimsCouncil
- Charnwood Borough Council complaints and claimsCouncil
- Citizen complaints and claimsHousing association
- Midland Heart complaints and claimsHousing association
- Platform Housing Group complaints and claimsHousing association
Still waiting for bdht to fix it?
About 2 minutes. No documents. Free to check.