Received a letter? Start a claim

Find your landlord

What you can claim for

  1. 01Damp and mould
  2. 02Leaks
  3. 03Heating or hot water
  4. 04Electrics
  5. 05Windows or doors
  6. 06Pests
  7. 07Structure or roof
  8. 08Something else

Largest landlords

All 351 landlords

Help

Start your claim

Report Repair · FCA authorised, FRN 830182

Independent · not part of whg

whg repairs: how to report a repair, phone numbers and timescales

How to report a repair to whg: the repairs phone number and emergency line, reporting a repair online, and how long whg has to fix it.

Other names: Walsall Housing Group

By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkSource: whg.uk.com

Your repairResidents

Has whg been told about the repair?

Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet whg’s repair contacts

Free to check · About 2 minutes

Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, whg’s emergency line is here.

How to report

Reporting a repair to whg

  1. 01Phone or report online. You’ll need an account to report online. Emergencies are by phone only.
  2. 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
  3. 03Get a reference number. Write it down with the date, and keep photos of the problem.
  4. 04Chase it if it’s late. If whg misses its own target, complain. You may also be able to claim.
  • Emailenquiries@whgrp.co.uk

Emergency repairs

When to call whg straight away

Phone whg straight away if anything puts someone in danger or leaves your home unsafe. Monday to Friday, 8am to 6pm. Emergencies 24 hours a day, 7 days a week on the same number. The number is in whg’s repair contacts.

Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell whg.

Timescales

How long whg has to fix it

whg’s own targets, next to the legal limits under Awaab’s Law.

Type of repairwhg’s targetLegal limit (Awaab’s Law)
Emergency24 hoursAttended the same day to make it safe, with the full repair aimed for within 24 hours.Emergency hazards: investigate and make safe within 24 hours
Damp and mould that’s a significant riskReport damp or mould online or on 0300 555 6666. whg will talk to you about the problem and, if the cause isn’t clear, may ask you to follow its damp and mould guide for 28 days before sending a surveyor.Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days

Targets from whg.uk.com and whg’s damp and mould page, checked 5 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.

Reported a repair and it still isn’t fixed? You could claim compensation.

Start your claim

Your options

If whg doesn’t fix it: your options

Claim compensation

Make a disrepair claim

A law firm on our panel takes it up with whg for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.

Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

Complain

Complain to whg

This can get whg to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order whg to put things right. In its recent decisions about whg, it ordered between £350 and £788 in compensation.

How to complain to whg

You can do both: a complaint can carry on while a law firm makes your claim.

Complaining to whg

Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.

  1. Stage 1

    Complain to whg

    Acknowledged within 5 working days, with a formal reply within 10 working days of that.

  2. Stage 2

    Ask for a review

    Acknowledged within 5 working days, with a formal reply within 20 working days of that.

  3. Then

    Housing Ombudsman

    Independent. It can order whg to put things right.

whg complaints and claims

whg’s record

How whg performs on repairs

Regulator gradeC1

Dec 2024: After an inspection, the regulator found whg runs an effective and timely repairs service, keeps good records of the condition of its homes, and handles complaints in line with the rules.

Happy with repairs80%

of whg tenants were satisfied with the repairs service in 2024/25.

Ombudsman54%

of the Ombudsman’s findings about whg in 2024/25 were maladministration.

Recent Housing Ombudsman decisions about whg

Sources: Regulator of Social Housing judgement, 18 December 2024; whg tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25; Housing Ombudsman decisions.

Contacts

whg’s repair contacts

Report to whgResidents
Repairs line0300 555 6666Monday to Friday, 8am to 6pm. Emergencies 24 hours a day, 7 days a week on the same number.
OnlineManage your home onlineBook, change or cancel a repair appointment any time using the live calendar. You need to sign in or sign up first.
Ask for a reference number and keep it.

Reported it and still waiting? You could claim compensation.

Start your claim

Questions

whg repairs: questions

What is whg’s repairs number?

0300 555 6666. Monday to Friday, 8am to 6pm. Emergencies 24 hours a day, 7 days a week on the same number.

What is whg’s emergency or out of hours repairs number?

0300 555 6666 (Repairs line). Monday to Friday, 8am to 6pm. Emergencies 24 hours a day, 7 days a week on the same number.

Can I report a repair to whg online?

Yes, at Manage your home online. Book, change or cancel a repair appointment any time using the live calendar. You need to sign in or sign up first.

How long does whg have to fix a repair?

Its own targets run from 24 hours (emergency) to 24 hours (emergency). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.

What does Awaab’s Law mean for whg tenants?

Since 27 October 2025, whg must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. whg’s own damp and mould commitment: Report damp or mould online or on 0300 555 6666. whg will talk to you about the problem and, if the cause isn’t clear, may ask you to follow its damp and mould guide for 28 days before sending a surveyor.

How do I complain about a repair to whg?

Complain to whg first, online or by phone on 0300 555 6666. Acknowledged within 5 working days, with a formal reply within 10 working days of that. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.

Can I claim compensation from whg?

You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with whg for you. It’s free to check.

Start your claim
Is Report Repair part of whg?

No. Report Repair is independent and not part of whg or any council or housing association. We show whg’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.

Repair problems

What whg has to fix, by problem

Not whg?

Other landlords in the Midlands

All landlords in the Midlands

Reported a repair to whg and still waiting?

About 2 minutes. No documents. Free to check.

Start your claim
Check if you can claim