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What you can claim for

  1. 01Damp and mould
  2. 02Leaks
  3. 03Heating or hot water
  4. 04Electrics
  5. 05Windows or doors
  6. 06Pests
  7. 07Structure or roof
  8. 08Something else

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Report Repair · FCA authorised, FRN 830182

Independent · not part of Rugby Borough Council

Environmental Health in Rugby: reporting a housing problem

Who Rugby Borough Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.

By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: rugby.gov.uk

Get the right helpRugby

Who is your landlord?

Rugby Borough CouncilEnvironmental Health can’t act against the council. Check if you can claim A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the Housing enforcement team

Free to check · About 2 minutes

Who it helps

Who Environmental Health in Rugby helps

Rugby Borough Council deals with poor conditions in rented homes through its Housing enforcement team. It helps private tenants, and Rugby Borough Council says housing association tenants can use it too.

Private tenantsYes

Tell your landlord first, then contact the council. How.

Housing association tenantsYes

Housing association tenants should first try to resolve complaints with their landlord, agent or housing association. What to do.

Council tenantsNo

The council can’t take action against itself. What to do instead.

From rugby.gov.uk, checked 12 October 2026.

Private tenants

Contacting the Housing enforcement team

  1. 01Tell your landlord first. Rugby Borough Council says: tell your landlord or letting agent about the problem in writing first.
  2. 02If it isn’t fixed, contact the council. The Housing enforcement team’s details are below.
Contact Rugby Borough CouncilPrivate tenants
OnlineRequest a housing inspection onlinerugby.gov.uk
Keep a note of the date you contact the council, and any reference.

From rugby.gov.uk/w/request-a-housing-inspection, checked 12 October 2026.

Council tenants

If you rent from Rugby Borough Council

Rugby Borough Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.

  1. Step 1

    Report the repair

    Repairs: 01788 533888, or online. Rugby repair contacts and timescales

  2. Step 2

    Complain

    If it isn’t fixed, complain to the council. Usually looked at within 5 days, with a reply within 10 working days. How to complain

  3. Then

    Housing Ombudsman

    Free, once Rugby Borough Council’s complaints process is finished.

Ombudsman100%

of the Ombudsman’s findings about Rugby Borough Council in 2024/25 were maladministration.

Happy with repairs84%

of Rugby Borough Council tenants were satisfied with repairs in 2024/25.

Sources: Citizens Advice; rugby.gov.uk; Housing Ombudsman landlord performance data 2024/25; tenant satisfaction measures 2024/25.

Reported it to Rugby Borough Council and still waiting? You could claim compensation.

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Housing association tenants

If you rent from a housing association in Rugby

Housing association tenants should first try to resolve complaints with their landlord, agent or housing association. Most still start with their housing association’s repairs and complaints process.

Housing associations in Rugby

28 housing associations own 4,127 social homes in Rugby. The largest:

From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Rugby on 31 March 2025.

Housing associations in the Midlands: repair contacts

Reported it and still not fixed? You could claim compensation.

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Your options

Your options in Rugby

In Rugby, Environmental Health is for private and housing association tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.

Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

Questions

Environmental Health in Rugby: questions

How do I report a housing problem to environmental health in Rugby?

Use request a housing inspection online at rugby.gov.uk. It helps private tenants, and Rugby Borough Council says housing association tenants can use it too.

Can I report Rugby Borough Council to environmental health?

No. Rugby Borough Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 01788 533888, then complain to the council and, after that, the Housing Ombudsman.

Check if you can claim
Can housing association tenants in Rugby contact environmental health?

Housing association tenants should first try to resolve complaints with their landlord, agent or housing association.

Do I have to tell my landlord before contacting environmental health in Rugby?

Yes. Rugby Borough Council says: tell your landlord or letting agent about the problem in writing first.

Which housing associations own homes in Rugby?

28 housing associations own 4,127 social homes in Rugby, according to the Regulator of Social Housing (March 2025). The largest are Orbit (1,343), Midland Heart (698), Clarion Housing (678), L&Q (309) and Platform Housing Group (198).

Is Report Repair part of Rugby Borough Council?

No. Report Repair is independent and not part of Rugby Borough Council. The contact details here are from Rugby Borough Council’s own website.

Not in Rugby?

Environmental Health in the Midlands

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Council or housing association repair still not fixed?

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