Received a letter? Start a claim

Find your landlord

What you can claim for

  1. 01Damp and mould
  2. 02Leaks
  3. 03Heating or hot water
  4. 04Electrics
  5. 05Windows or doors
  6. 06Pests
  7. 07Structure or roof
  8. 08Something else

Largest landlords

All 351 landlords

Help

Start your claim

Report Repair · FCA authorised, FRN 830182

Independent · not part of Shropshire Council

Environmental Health in Shropshire: reporting a housing problem

Who Shropshire Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.

By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: next.shropshire.gov.uk

Get the right helpShropshire

Who is your landlord?

Shropshire CouncilEnvironmental Health can’t act against the council. Check if you can claim A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the Housing Enforcement

Free to check · About 2 minutes

Who it helps

Who Environmental Health in Shropshire helps

Shropshire Council deals with poor conditions in rented homes through its Housing Enforcement. Its pages are for private tenants and don’t cover housing association homes.

Private tenantsYes

Tell your landlord first, then contact the council. How.

Housing association tenantsNot covered

Shropshire Council’s pages are written for private tenants and don’t mention housing association homes. What to do.

Council tenantsNo

The council can’t take action against itself. What to do instead.

From next.shropshire.gov.uk, checked 12 October 2026.

Private tenants

Contacting the Housing Enforcement

  1. 01Tell your landlord first. Shropshire Council says: always contact your landlord first and give them an opportunity to carry out the repairs before involving the council.
  2. 02If it isn’t fixed, contact the council. The Housing Enforcement’s details are below.
Contact Shropshire CouncilPrivate tenants
OnlineRepairs and housing conditions page (phone and email)next.shropshire.gov.uk
Phone0345 678 9067
Emailhousing.enforcement@shropshire.gov.uk
Keep a note of the date you contact the council, and any reference.

The council offers template letters you can use to write to your landlord.

From next.shropshire.gov.uk/environmental-health/private-secto…, checked 12 October 2026.

Council tenants

If you rent from Shropshire Council

Shropshire Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.

  1. Step 1

    Report the repair

    Repairs: 0333 321 2200, or online. Shropshire repair contacts and timescales

  2. Step 2

    Complain

    If it isn’t fixed, complain to the council. Acknowledged within 5 working days, with a reply aimed for within 10 working days of that. How to complain

  3. Then

    Housing Ombudsman

    Free, once Shropshire Council’s complaints process is finished.

Happy with repairs85%

of Shropshire Council tenants were satisfied with repairs in 2024/25.

Sources: Citizens Advice; starhousing.org.uk; tenant satisfaction measures 2024/25.

Reported it to Shropshire Council and still waiting? You could claim compensation.

Check if you can claim

Housing association tenants

If you rent from a housing association in Shropshire

Shropshire Council’s pages are written for private tenants and don’t mention housing association homes. Start with your housing association’s repairs and complaints process.

Housing associations in Shropshire

32 housing associations own 16,482 social homes in Shropshire. The largest:

From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Shropshire on 31 March 2025.

Housing associations in the Midlands: repair contacts

Reported it and still not fixed? You could claim compensation.

Check if you can claim

Your options

Your options in Shropshire

In Shropshire, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.

Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

Questions

Environmental Health in Shropshire: questions

What is the Shropshire environmental health number for housing problems?

The Housing Enforcement at Shropshire Council is on 0345 678 9067, or email housing.enforcement@shropshire.gov.uk. You can also use repairs and housing conditions page (phone and email) at next.shropshire.gov.uk. Its pages are for private tenants and don’t cover housing association homes.

Can I report Shropshire Council to environmental health?

No. Shropshire Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 0333 321 2200, then complain to the council and, after that, the Housing Ombudsman.

Check if you can claim
Can housing association tenants in Shropshire contact environmental health?

Shropshire Council’s pages are written for private tenants and don’t mention housing association homes.

Do I have to tell my landlord before contacting environmental health in Shropshire?

Yes. Shropshire Council says: always contact your landlord first and give them an opportunity to carry out the repairs before involving the council.

Which housing associations own homes in Shropshire?

32 housing associations own 16,482 social homes in Shropshire, according to the Regulator of Social Housing (March 2025). The largest are Homes Plus (5,927), Connexus (4,955), The Wrekin Housing Group (2,094), Bromford Flagship (1,244) and Sanctuary Housing (614).

Is Report Repair part of Shropshire Council?

No. Report Repair is independent and not part of Shropshire Council. The contact details here are from Shropshire Council’s own website.

Not in Shropshire?

Environmental Health in the Midlands

All councils

Council or housing association repair still not fixed?

About 2 minutes. No documents. Free to check.

Start your claim
Check if you can claim