Independent · not part of The Wrekin Housing Group
The Wrekin Housing Group repairs: how to report a repair, phone numbers and timescales
How to report a repair to The Wrekin Housing Group: the repairs phone number and emergency line, and how long Wrekin has to fix it.
Other names: Housing Plus Group, The Housing Plus Group Limited
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkSource: wrekin.com
Has The Wrekin Housing Group been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Wrekin’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Wrekin’s emergency line is here.
How to report
Reporting a repair to The Wrekin Housing Group
- 01Phone the repairs line. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Wrekin misses its own target, complain. You may also be able to claim.
- My Wrekin appReport non-emergency repairs in the free My Wrekin app (App Store or Google Play).
Emergency repairs
When to call Wrekin straight away
Phone Wrekin straight away if anything puts someone in danger or leaves your home unsafe. Open 24 hours a day, 7 days a week, for emergency, same-day and other repairs. The number is in Wrekin’s repair contacts.
- 01No electricity or a major electrical fault
- 02A burst water tank, a flood or a major leak
- 03A leak from heating pipes, tanks or cisterns that can’t be contained
- 04A faulty boiler, or total heating failure between 1 October and 30 April
- 05Windows or doors that need boarding up or making safe
- 06Full or partial loss of water or gas supply
- 07A blocked toilet when it’s the only one, or blocked drains, sink or basin
- 08Communal lighting not working
What counts as an emergency, from wrekin.com.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Wrekin.
Timescales
How long The Wrekin Housing Group has to fix it
Wrekin doesn’t publish repair targets on its website. These are the legal limits under Awaab’s Law.
| Type of repair | Wrekin’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Damp and mould that’s a significant risk | Any report of damp or mould is treated as an emergency repair. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Wrekin’s damp and mould commitment, checked 5 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a repair and it still isn’t fixed? You could claim compensation.
Start your claimYour options
If The Wrekin Housing Group doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Wrekin for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Wrekin
This can get Wrekin to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Wrekin to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to Wrekin
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Wrekin
Acknowledged within 5 working days, with a reply aimed for within 10 working days.
- Stage 2
Ask for a review
Reviewed by someone not involved at stage 1; acknowledged within 5 working days, with a reply within 20 working days.
- Then
Housing Ombudsman
Independent. It can order Wrekin to put things right.
Wrekin’s record
How The Wrekin Housing Group performs on repairs
of tenants across Wrekin’s group were satisfied with the repairs service in 2024/25.
Contacts
The Wrekin Housing Group’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
The Wrekin Housing Group repairs: questions
What is The Wrekin Housing Group’s repairs number?
01952 217217. Open 24 hours a day, 7 days a week, for emergency, same-day and other repairs.
What is The Wrekin Housing Group’s emergency or out of hours repairs number?
01952 217217 (Repairs line). Open 24 hours a day, 7 days a week, for emergency, same-day and other repairs.
What does Awaab’s Law mean for The Wrekin Housing Group tenants?
Since 27 October 2025, Wrekin must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Wrekin’s own damp and mould commitment: Any report of damp or mould is treated as an emergency repair.
How do I complain about a repair to The Wrekin Housing Group?
Complain to Wrekin first, online, by email (complaints@wrekin.com) or by phone on 01952 217100. Acknowledged within 5 working days, with a reply aimed for within 10 working days. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from The Wrekin Housing Group?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with The Wrekin Housing Group for you. It’s free to check.
Start your claimIs Report Repair part of The Wrekin Housing Group?
No. Report Repair is independent and not part of The Wrekin Housing Group or any council or housing association. We show Wrekin’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What Wrekin has to fix, by problem
Not Wrekin?
Other landlords in the Midlands
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- Tuntum Housing Association repairsHousing association
- Warwick District Council repairsCouncil
Reported a repair to The Wrekin Housing Group and still waiting?
About 2 minutes. No documents. Free to check.