Independent · not part of Trent & Dove
Trent & Dove repairs: how to report a repair, phone numbers and timescales
How to report a repair to Trent & Dove: the repairs phone number and emergency line, reporting a repair online, and how long Trent & Dove has to fix it.
By Ben Miller, housing disrepair specialistChecked 8 October 2026 · How we checkSource: trentanddove.org
Has Trent & Dove been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Trent & Dove’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Trent & Dove’s emergency line is here.
How to report
Reporting a repair to Trent & Dove
- 01Phone or report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Trent & Dove misses its own target, complain. You may also be able to claim.
- MyAccountmyaccount.trentanddove.org – report repairs online (login needed).
- Emailhello@trentanddove.org
Emergency repairs
When to call Trent & Dove straight away
Phone Trent & Dove straight away if anything puts someone in danger or leaves your home unsafe. Answered 24 hours a day. For emergencies choose option 1 for gas (PH Jones) or option 2 for all other repairs. The number is in Trent & Dove’s repair contacts.
- 01Gas leak – call National Gas on 0800 111 999 first
- 02Total failure of electric power or lights
- 03No water
- 04No heating between 1 October and 31 March where an older or vulnerable person lives there
- 05Only toilet not working, broken or blocked
- 06Major leaks that can’t be controlled
- 07Dangerous electrical fittings
- 08Doors or windows needing boarding up for safety or security
What counts as an emergency, from trentanddove.org.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Trent & Dove.
Timescales
How long Trent & Dove has to fix it
Trent & Dove’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Trent & Dove’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 24 hoursWhere there may be a danger to life or risk of structural damage. A return visit may be needed. | Emergency hazards: investigate and make safe within 24 hours |
| Scheduled | 20 working days | No fixed legal limit unless it’s a hazard |
| Other works | 60 to 90 working daysIncludes kitchen and bathroom upgrades. | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | When you report damp or mould, the repairs team arranges a visit to inspect. It may ask for photos or a video call first. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from trentanddove.org and Trent & Dove’s damp and mould page, checked 8 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a repair and it still isn’t fixed? You could claim compensation.
Start your claimYour options
If Trent & Dove doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Trent & Dove for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Trent & Dove
This can get Trent & Dove to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Trent & Dove to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to Trent & Dove
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Trent & Dove
Acknowledged within 5 working days, with a reply within 10 working days of that (the Code’s limits).
- Stage 2
Ask for a review
If you’re not happy, a reply within 20 working days (the Code’s limit).
- Then
Housing Ombudsman
Independent. It can order Trent & Dove to put things right.
Trent & Dove’s record
How Trent & Dove performs on repairs
of Trent & Dove tenants were satisfied with the repairs service in 2024/25.
Contacts
Trent & Dove’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Trent & Dove repairs: questions
What is Trent & Dove’s repairs number?
01283 528528. Answered 24 hours a day. For emergencies choose option 1 for gas (PH Jones) or option 2 for all other repairs.
What is Trent & Dove’s emergency or out of hours repairs number?
01283 528528 (Repairs and emergencies). Answered 24 hours a day. For emergencies choose option 1 for gas (PH Jones) or option 2 for all other repairs.
Can I report a repair to Trent & Dove online?
Yes, at trentanddove.org/request-a-repair. Online form for non-urgent inside, outside and grounds repairs. Gas repairs have a separate form. Phone for emergencies.
How long does Trent & Dove have to fix a repair?
Its own targets run from 24 hours (emergency) to 60 to 90 working days (other works). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Trent & Dove tenants?
Since 27 October 2025, Trent & Dove must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Trent & Dove’s own damp and mould commitment: When you report damp or mould, the repairs team arranges a visit to inspect. It may ask for photos or a video call first.
How do I complain about a repair to Trent & Dove?
Complain to Trent & Dove first, online, by email (hello@trentanddove.org) or by phone on 01283 528528. It should acknowledge your complaint within 5 working days and reply within 10 working days of that. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Trent & Dove?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Trent & Dove for you. It’s free to check.
Start your claimIs Report Repair part of Trent & Dove?
No. Report Repair is independent and not part of Trent & Dove or any council or housing association. We show Trent & Dove’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What Trent & Dove has to fix, by problem
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Reported a repair to Trent & Dove and still waiting?
About 2 minutes. No documents. Free to check.