Independent · not part of Trident Group
Trident Group repairs: how to report a repair, phone numbers and timescales
How to report a repair to Trident Group: the repairs phone numbers and emergency line, reporting a repair online, and how long Trident has to fix it. Trident’s own target for routine repairs is 1 to 28 days.
By Ben Miller, housing disrepair specialistChecked 9 October 2026 · How we checkSource: tridentgroup.org.uk
Has Trident Group been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Trident’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Trident’s emergency line is here.
How to report
Reporting a repair to Trident Group
- 01Phone or report online. You’ll need an account to report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Trident misses its own target, complain. You may also be able to claim.
- Online repair formA repair request form on the repairs page, without logging in; the team aims to reply within 48 hours.
- Damp and mould formReport damp or mould with the form on the damp page, or by phone on 0300 123 1113.
Emergency repairs
When to call Trident straight away
Phone Trident straight away if anything puts someone in danger or leaves your home unsafe. Emergency repairs outside office hours. The number is in Trident’s repair contacts.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Trident.
Timescales
How long Trident Group has to fix it
Trident’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Trident’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 24 hours | Emergency hazards: investigate and make safe within 24 hours |
| Routine | 1 to 28 daysAppointments can be booked from 2 to 28 days after you report the repair. | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | In an emergency someone will visit within 24 hours. All damp and mould hazards are investigated within 10 working days, with a report to you within 3 days. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from tridentgroup.org.uk and Trident’s damp and mould page, checked 9 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 1 to 28 days ago? That’s past Trident’s own target. You could claim compensation.
Start your claimYour options
If Trident Group doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Trident for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Trident
This can get Trident to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Trident to put things right.
How to complain to TridentYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to Trident
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Trident
Acknowledged within 5 working days, with the investigation completed within 10 working days unless an extension is agreed.
- Stage 2
Ask for a review
Acknowledged within 5 working days and reviewed by a senior manager not involved before, with a reply within 20 working days of the acknowledgement.
- Then
Housing Ombudsman
Independent. It can order Trident to put things right.
Trident’s record
How Trident Group performs on repairs
Oct 2025: The regulator found weaknesses in its repairs service, with low tenant satisfaction and complaints about incomplete repairs and poor communication, and said complaint handling needs to be fairer and more effective.
of Trident tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about Trident in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 15 October 2025; Trident tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Contacts
Trident Group’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Trident Group repairs: questions
What is Trident Group’s repairs number?
0300 123 1113 (Repairs line (option 1)) or 0121 643 6060 (Out of hours). Press option 1. Monday to Friday, 9am to 4pm, for repairs and gas servicing.
What is Trident Group’s emergency or out of hours repairs number?
0121 643 6060 (Out of hours · emergencies). Emergency repairs outside office hours.
Can I report a repair to Trident Group online?
Yes, at MyTrident portal. Book and track repairs 24/7. You need to register with your occupancy or application number and the email you gave Trident.
How long does Trident Group have to fix a repair?
Its own targets run from 24 hours (emergency) to 1 to 28 days (routine). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Trident Group tenants?
Since 27 October 2025, Trident must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Trident’s own damp and mould commitment: In an emergency someone will visit within 24 hours. All damp and mould hazards are investigated within 10 working days, with a report to you within 3 days.
How do I complain about a repair to Trident Group?
Complain to Trident first, online, by email (complaints@tridentgroup.org.uk) or by phone on 0300 123 1113. Acknowledged within 5 working days, with the investigation completed within 10 working days unless an extension is agreed. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Trident Group?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Trident Group for you. It’s free to check.
Start your claimIs Report Repair part of Trident Group?
No. Report Repair is independent and not part of Trident Group or any council or housing association. We show Trident’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What Trident has to fix, by problem
Not Trident?
Other landlords in the Midlands
- Amplius repairsHousing association
- Citizen repairsHousing association
- Midland Heart repairsHousing association
- Platform Housing Group repairsHousing association
- Tuntum Housing Association repairsHousing association
- Warwick District Council repairsCouncil
- Watmos Community Homes repairsHousing association
- West Northamptonshire Council repairsCouncil
Reported a repair to Trident Group and still waiting?
About 2 minutes. No documents. Free to check.