Independent · not part of Trident Group
Trident Group complaints, compensation and disrepair claims
Your options if Trident Group hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 9 October 2026 · How we checkRepairs and phone numbers: Trident Group repairs
LandlordTrident Group
Has Trident Group been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Trident’s repair contactsFree to check · About 2 minutes
You can complain to Trident Group, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if Trident Group hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Trident for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Trident
This can get Trident to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Trident to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much. Trident’s own target for a routine repair is 1 to 28 days, so a repair left longer than that is already late by its own standard.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against Trident Group
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to Trident Group asking for the repairs and compensation. Under the court rules for housing conditions claims, Trident should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to Trident Group
Trident Group has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Trident
Acknowledged within 5 working days, with the investigation completed within 10 working days unless an extension is agreed.
- Stage 2
Ask for a review
Acknowledged within 5 working days and reviewed by a senior manager not involved before, with a reply within 20 working days of the acknowledgement.
- Then
Housing Ombudsman
Independent. It can order Trident to put things right.
From tridentgroup.org.uk, checked 9 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimTrident’s record
What the regulator and Ombudsman found
Oct 2025: The regulator found weaknesses in its repairs service, with low tenant satisfaction and complaints about incomplete repairs and poor communication, and said complaint handling needs to be fairer and more effective.
of Trident tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about Trident in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 15 October 2025; Trident tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Questions
Trident Group complaints and claims: questions
How do I complain to Trident Group about repairs?
Online: tridentgroup.org.uk. By email: complaints@tridentgroup.org.uk. By phone: 0300 123 1113. Say what the problem is, when you reported it, and what you want done.
How long does Trident Group have to reply to a complaint?
Stage 1: acknowledged within 5 working days, with the investigation completed within 10 working days unless an extension is agreed. Stage 2: acknowledged within 5 working days and reviewed by a senior manager not involved before, with a reply within 20 working days of the acknowledgement.
Can I claim compensation from Trident Group for damp and mould?
You could, if you reported it and Trident didn’t fix it in a reasonable time. A law firm on our panel can take it up with Trident for you.
Start your claimHas the Housing Ombudsman found Trident Group at fault?
In 2024/25 the Ombudsman found maladministration in 100% of its findings about Trident.
Why use Report Repair?
A law firm on our panel takes your claim up with Trident Group: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with Trident on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot Trident?
Other landlords in the Midlands
- Amplius complaints and claimsHousing association
- Citizen complaints and claimsHousing association
- Midland Heart complaints and claimsHousing association
- Platform Housing Group complaints and claimsHousing association
- Warwick District Council complaints and claimsCouncil
- Watmos Community Homes complaints and claimsHousing association
- West Northamptonshire Council complaints and claimsCouncil
- whg complaints and claimsHousing association
Still waiting for Trident Group to fix it?
About 2 minutes. No documents. Free to check.