Independent · not part of Solihull Council
Environmental Health in Solihull: reporting a housing problem
Who Solihull Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.
By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: solihull.gov.uk
Who it helps
Who Environmental Health in Solihull helps
Solihull Council deals with poor conditions in rented homes through its housing standards service. Its pages are for private tenants and don’t cover housing association homes.
Tell your landlord first, then contact the council. How.
Solihull Council’s pages are written for private tenants and don’t mention housing association homes. What to do.
The council can’t take action against itself. What to do instead.
From solihull.gov.uk, checked 12 October 2026.
Private tenants
Contacting the council’s housing standards service
- 01Tell your landlord first. Solihull Council says: tell your landlord about your concerns first, and contact the council if they will not or cannot help.
- 02If it isn’t fixed, contact the council. The council’s housing standards service’s details are below.
From solihull.gov.uk/housing/poor-living-conditions, checked 12 October 2026.
Council tenants
If you rent from Solihull Council
Solihull Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.
- Step 1
Report the repair
Repairs: 0121 717 1515, or online. Solihull repair contacts and timescales
- Step 2
Complain
If it isn’t fixed, complain to the council. It should reply within 10 working days. How to complain
- Then
Housing Ombudsman
Free, once Solihull Council’s complaints process is finished.
of the Ombudsman’s findings about Solihull Council in 2024/25 were maladministration.
of Solihull Council tenants were satisfied with repairs in 2024/25.
Sources: Citizens Advice; solihullcommunityhousing.org.uk; Housing Ombudsman landlord performance data 2024/25; tenant satisfaction measures 2024/25.
Reported it to Solihull Council and still waiting? You could claim compensation.
Check if you can claimHousing association tenants
If you rent from a housing association in Solihull
Solihull Council’s pages are written for private tenants and don’t mention housing association homes. Start with your housing association’s repairs and complaints process.
Housing associations in Solihull
34 housing associations own 4,361 social homes in Solihull. The largest:
- Bromford Flagship repairs1,153 homes
- Citizen repairs1,015 homes
- Platform Housing Group repairs816 homes
- Sanctuary Housing repairs199 homes
- Sir Josiah Mason's Almshouse Charity146 homes
- Solihull Care Housing Association113 homes
- Stonewater repairs104 homes
- Midland Heart repairs100 homes
From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Solihull on 31 March 2025.
Housing associations in the Midlands: repair contacts
Reported it and still not fixed? You could claim compensation.
Check if you can claimYour options
Your options in Solihull
In Solihull, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
Questions
Environmental Health in Solihull: questions
What is the Solihull environmental health number for housing problems?
The council’s housing standards service at Solihull Council is on 0121 704 8000, or email environmentalhealth@solihull.gov.uk. You can also use report a property in disrepair online at solihullcouncil.custhelp.com. Its pages are for private tenants and don’t cover housing association homes.
Can I report Solihull Council to environmental health?
No. Solihull Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 0121 717 1515, then complain to the council and, after that, the Housing Ombudsman.
Check if you can claimCan housing association tenants in Solihull contact environmental health?
Solihull Council’s pages are written for private tenants and don’t mention housing association homes.
Do I have to tell my landlord before contacting environmental health in Solihull?
Yes. Solihull Council says: tell your landlord about your concerns first, and contact the council if they will not or cannot help.
Which housing associations own homes in Solihull?
34 housing associations own 4,361 social homes in Solihull, according to the Regulator of Social Housing (March 2025). The largest are Bromford Flagship (1,153), Citizen (1,015), Platform Housing Group (816), Sanctuary Housing (199) and Sir Josiah Mason's Almshouse Charity (146).
Is Report Repair part of Solihull Council?
No. Report Repair is independent and not part of Solihull Council. The contact details here are from Solihull Council’s own website.
Not in Solihull?
Environmental Health in the Midlands
- Environmental Health in BirminghamBirmingham City Council
- Environmental Health in CoventryCoventry City Council
- Environmental Health in North NorthamptonshireNorth Northamptonshire Council
- Environmental Health in South DerbyshireSouth Derbyshire District Council
- Environmental Health in South HollandSouth Holland District Council
- Environmental Health in South KestevenSouth Kesteven District Council
- Environmental Health in South StaffordshireSouth Staffordshire Council
- Environmental Health in WalsallWalsall Council
Council or housing association repair still not fixed?
About 2 minutes. No documents. Free to check.