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  1. 01Damp and mould
  2. 02Leaks
  3. 03Heating or hot water
  4. 04Electrics
  5. 05Windows or doors
  6. 06Pests
  7. 07Structure or roof
  8. 08Something else

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Report Repair · FCA authorised, FRN 830182

Independent · not part of Solihull Council

Solihull Council repairs: how to report a repair, phone numbers and timescales

How to report a repair to Solihull Council: the repairs phone number and emergency line, reporting a repair online, and how long the council has to fix it.

By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkSource: solihullcommunityhousing.org.uk

Your repairCouncil tenants

Has Solihull Council been told about the repair?

Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Solihull’s repair contacts

Free to check · About 2 minutes

Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Solihull’s emergency line is here.

How to report

Reporting a repair to Solihull Council

  1. 01Phone or report online. Emergencies are by phone only.
  2. 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
  3. 03Get a reference number. Write it down with the date, and keep photos of the problem.
  4. 04Chase it if it’s late. If Solihull misses its own target, complain. You may also be able to claim.
  • Damp and mouldReport damp and mould online with Solihull Community Housing’s damp and mould form, or by phone.
  • In person or in writingReport a repair at a Solihull Connect office, or write to Solihull Community Housing.

Emergency repairs

When to call Solihull straight away

Phone Solihull straight away if anything puts someone in danger or leaves your home unsafe. Solihull Community Housing’s contact centre. When it’s closed, calls go through automatically to the out-of-hours service, which deals with emergencies only. The number is in Solihull’s repair contacts.

  • 01Anything that puts people in danger
  • 02Your home is unsafe or can’t be secured
  • 03Something that will damage your home, or make damage worse, if left until the next working day
  • 04Something causing unreasonable risk, suffering or difficulty

What counts as an emergency, from solihullcommunityhousing.org.uk.

Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Solihull.

Timescales

How long Solihull Council has to fix it

Solihull doesn’t publish repair targets on its website. These are the legal limits under Awaab’s Law.

Type of repairSolihull’s targetLegal limit (Awaab’s Law)
Damp and mould that’s a significant riskNot publishedInvestigate within 10 working days; written summary within 3 working days; safety work within 5 working days

Legal limits from GOV.UK guidance on Awaab’s Law.

Reported a repair and it still isn’t fixed? You could claim compensation.

Start your claim

Your options

If Solihull Council doesn’t fix it: your options

Claim compensation

Make a disrepair claim

A law firm on our panel takes it up with Solihull for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.

Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

Complain

Complain to the council

This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right. In its recent decisions about Solihull, it ordered £726 in compensation.

How to complain to Solihull

You can do both: a complaint can carry on while a law firm makes your claim.

Complaining to the council

Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.

  1. Stage 1

    Complain to the council

    Acknowledged within 5 working days, with a reply within 10 working days of that (the Code’s limits).

  2. Stage 2

    Ask for a review

    If you’re not happy, a reply within 20 working days (the Code’s limit).

  3. Then

    Housing Ombudsman

    Independent. It can order the council to put things right.

Solihull Council complaints and claimsEnvironmental Health in Solihull

Solihull’s record

How Solihull Council performs on repairs

Happy with repairs78%

of Solihull tenants were satisfied with the repairs service in 2024/25.

Ombudsman57%

of the Ombudsman’s findings about Solihull in 2024/25 were maladministration.

Recent Housing Ombudsman decisions about Solihull Council

Sources: Solihull tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25; Housing Ombudsman decisions.

Contacts

Solihull Council’s repair contacts

Report to Solihull CouncilCouncil tenants
Repairs line0121 717 1515Solihull Community Housing’s contact centre. When it’s closed, calls go through automatically to the out-of-hours service, which deals with emergencies only.
Onlinesolihullcommunityhousing.org.uk repair formReport non-emergency repairs online. Phone for emergencies.
Ask for a reference number and keep it.

Reported it and still waiting? You could claim compensation.

Start your claim

Questions

Solihull Council repairs: questions

What is Solihull Council’s repairs number?

0121 717 1515. Solihull Community Housing’s contact centre. When it’s closed, calls go through automatically to the out-of-hours service, which deals with emergencies only.

What is Solihull Council’s emergency or out of hours repairs number?

0121 717 1515 (Repairs line). Solihull Community Housing’s contact centre. When it’s closed, calls go through automatically to the out-of-hours service, which deals with emergencies only.

Can I report a repair to Solihull Council online?

Yes, at solihullcommunityhousing.org.uk repair form. Report non-emergency repairs online. Phone for emergencies.

What does Awaab’s Law mean for Solihull Council tenants?

Since 27 October 2025, the council must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire.

How do I complain about a repair to Solihull Council?

Complain to the council first, online. It should acknowledge your complaint within 5 working days and reply within 10 working days of that. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.

Can I claim compensation from Solihull Council?

You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Solihull Council for you. It’s free to check.

Start your claim
Is Report Repair part of Solihull Council?

No. Report Repair is independent and not part of Solihull Council or any council or housing association. We show Solihull’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.

Repair problems

What the council has to fix, by problem

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