Independent · not part of South Kesteven District Council
South Kesteven District Council repairs: how to report a repair, phone numbers and timescales
How to report a repair to South Kesteven District Council: the repairs phone numbers and emergency line, reporting a repair online, and how long the council has to fix it.
By Ben Miller, housing disrepair specialistChecked 8 October 2026 · How we checkSource: southkesteven.gov.uk
Has South Kesteven District Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet South Kesteven’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, South Kesteven’s emergency line is here.
How to report
Reporting a repair to South Kesteven District Council
- 01Phone or report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If South Kesteven misses its own target, complain. You may also be able to claim.
- Emailcustomerservices@southkesteven.gov.uk
Emergency repairs
When to call South Kesteven straight away
Phone South Kesteven straight away if anything puts someone in danger or leaves your home unsafe. Emergency repairs outside office hours. The number is in South Kesteven’s repair contacts.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell South Kesteven.
Timescales
How long South Kesteven District Council has to fix it
South Kesteven doesn’t publish repair targets on its website. These are the legal limits under Awaab’s Law.
| Type of repair | South Kesteven’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Damp and mould that’s a significant risk | When you report damp or mould it will ask questions, arrange an inspection with a written report of the issues found, book any repairs needed, and clean mould that can’t easily be removed with household products. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
South Kesteven’s damp and mould commitment, checked 8 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a repair and it still isn’t fixed? You could claim compensation.
Start your claimYour options
If South Kesteven District Council doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with South Kesteven for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right.
How to complain to South KestevenYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to the council
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged within 5 working days, with a response from a senior officer within 10 working days.
- Stage 2
Ask for a review
Acknowledged within 5 working days and investigated by a senior manager not involved before, with a written outcome within 20 working days.
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
South Kesteven’s record
How South Kesteven District Council performs on repairs
Jul 2026: The regulator found weaknesses in checking that its safety compliance data is accurate, in understanding tenants’ diverse needs, and in sharing performance information and acting on tenants’ views.
of South Kesteven tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about South Kesteven in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 29 July 2026; South Kesteven tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Contacts
South Kesteven District Council’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
South Kesteven District Council repairs: questions
What is South Kesteven District Council’s repairs number?
01476 406080 (Repairs line) or 01476 406040 (Out of hours) or 01476 590044 (Gas boilers and fires). Council customer services in normal working hours; choose the repairs option.
What is South Kesteven District Council’s emergency or out of hours repairs number?
01476 406040 (Out of hours · emergencies). Emergency repairs outside office hours.
Can I report a repair to South Kesteven District Council online?
Yes, at southkesteven.gov.uk/repairs. The ‘Request a repair’ button opens the council’s online repair form.
What does Awaab’s Law mean for South Kesteven District Council tenants?
Since 27 October 2025, the council must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. South Kesteven’s own damp and mould commitment: When you report damp or mould it will ask questions, arrange an inspection with a written report of the issues found, book any repairs needed, and clean mould that can’t easily be removed with household products.
How do I complain about a repair to South Kesteven District Council?
Complain to the council first, online, by email (C.Service@southkesteven.gov.uk) or by phone on 01476 406080. Acknowledged within 5 working days, with a response from a senior officer within 10 working days. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from South Kesteven District Council?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with South Kesteven District Council for you. It’s free to check.
Start your claimIs Report Repair part of South Kesteven District Council?
No. Report Repair is independent and not part of South Kesteven District Council or any council or housing association. We show South Kesteven’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What the council has to fix, by problem
Not South Kesteven?
Other landlords in the Midlands
- Birmingham City Council repairsCouncil
- City of Wolverhampton Council repairsCouncil
- Nottingham City Council repairsCouncil
- Sandwell Council repairsCouncil
- Stoke-on-Trent City Council repairsCouncil
- Tamworth Borough Council repairsCouncil
- The Wrekin Housing Group repairsHousing association
- Trent & Dove repairsHousing association
Reported a repair to South Kesteven District Council and still waiting?
About 2 minutes. No documents. Free to check.