Independent · not part of Tamworth Borough Council
Tamworth Borough Council repairs: how to report a repair, phone numbers and timescales
How to report a repair to Tamworth Borough Council: the repairs phone number and emergency line, reporting a repair online, and how long the council has to fix it. The council’s own target for routine repairs is 26 working days.
By Ben Miller, housing disrepair specialistChecked 9 October 2026 · How we checkSource: tamworth.gov.uk
Has Tamworth Borough Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Tamworth’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Tamworth’s emergency line is here.
How to report
Reporting a repair to Tamworth Borough Council
- 01Phone or report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Tamworth misses its own target, complain. You may also be able to claim.
Emergency repairs
When to call Tamworth straight away
Phone Tamworth straight away if anything puts someone in danger or leaves your home unsafe. Staffed 24 hours a day, 7 days a week, including for emergencies out of hours. Calls may be charged from a mobile. The number is in Tamworth’s repair contacts.
- 01Burst pipe, tank or cylinder
- 02Gas leak (call National Grid first)
- 03Broken toilet or one that won’t flush, if it’s the only one
- 04Broken glass where someone could be hurt
- 05Home not secure, or a faulty outside door lock
- 06No electricity, gas or water at all
- 07Blocked or leaking drain
- 08No heating at all between November and April
What counts as an emergency, from tamworth.gov.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Tamworth.
Timescales
How long Tamworth Borough Council has to fix it
Tamworth’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Tamworth’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 24 hoursThe repairs policy says emergencies are attended and made safe within 3 hours. | Emergency hazards: investigate and make safe within 24 hours |
| Appointed | 5 working days | No fixed legal limit unless it’s a hazard |
| Routine | 26 working days | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | The council has brought Awaab’s Law hazard cases and housing disrepair together in one service to find, investigate and fix problems faster. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from tamworth.gov.uk and Tamworth’s damp and mould page, checked 9 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 26 working days ago? That’s past Tamworth’s own target. You could claim compensation.
Start your claimYour options
If Tamworth Borough Council doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Tamworth for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right.
How to complain to TamworthYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to the council
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged within 5 working days, with a full reply aimed for within 10 working days.
- Stage 2
Ask for a review
Ask within one month; acknowledged within 5 working days, with a senior officer’s reply aimed for within 20 working days.
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
Tamworth’s record
How Tamworth Borough Council performs on repairs
of Tamworth tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about Tamworth in 2024/25 were maladministration.
Sources: Tamworth tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Contacts
Tamworth Borough Council’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Tamworth Borough Council repairs: questions
What is Tamworth Borough Council’s repairs number?
0800 183 0044. Staffed 24 hours a day, 7 days a week, including for emergencies out of hours. Calls may be charged from a mobile.
What is Tamworth Borough Council’s emergency or out of hours repairs number?
0800 183 0044 (Repairs line). Staffed 24 hours a day, 7 days a week, including for emergencies out of hours. Calls may be charged from a mobile.
Can I report a repair to Tamworth Borough Council online?
Yes, at tamworth.gov.uk report a repair. Use the ‘Report it online’ link on this page. You can track repairs in your MyHousing account.
How long does Tamworth Borough Council have to fix a repair?
Its own targets run from 24 hours (emergency) to 26 working days (routine). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Tamworth Borough Council tenants?
Since 27 October 2025, the council must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Tamworth’s own damp and mould commitment: The council has brought Awaab’s Law hazard cases and housing disrepair together in one service to find, investigate and fix problems faster.
How do I complain about a repair to Tamworth Borough Council?
Complain to the council first, online, by email (complaints@tamworth.gov.uk) or by phone on 01827 709709. Acknowledged within 5 working days, with a full reply aimed for within 10 working days. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Tamworth Borough Council?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Tamworth Borough Council for you. It’s free to check.
Start your claimIs Report Repair part of Tamworth Borough Council?
No. Report Repair is independent and not part of Tamworth Borough Council or any council or housing association. We show Tamworth’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What the council has to fix, by problem
Not Tamworth?
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Reported a repair to Tamworth Borough Council and still waiting?
About 2 minutes. No documents. Free to check.