Independent · not part of South Holland District Council
South Holland District Council repairs: how to report a repair, phone numbers and timescales
How to report a repair to South Holland District Council: the repairs phone numbers and emergency line, and how long the council has to fix it. The council’s own target for routine repairs is 20 working days.
By Ben Miller, housing disrepair specialistChecked 9 October 2026 · How we checkSource: sholland.gov.uk
Has South Holland District Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet South Holland’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, South Holland’s emergency line is here.
How to report
Reporting a repair to South Holland District Council
- 01Phone the repairs line. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If South Holland misses its own target, complain. You may also be able to claim.
- Email (hearing or speech impairment)housingrepairs@sholland.gov.uk, or use Relay UK
- Damp and mould emaildcm@sholland.gov.uk, with your name, address, phone number and where the damp or mould is
Emergency repairs
When to call South Holland straight away
Phone South Holland straight away if anything puts someone in danger or leaves your home unsafe. Emergency repairs only, outside office hours. The number is in South Holland’s repair contacts.
- 01Gas leak
- 02Broken boiler, or no heating or hot water between 31 October and 31 March
- 03Total loss of water supply
- 04Unsafe electrics such as exposed wiring
- 05Serious water or roof leak
- 06Blocked toilet or drain where it’s the only toilet
- 07Broken outside door or ground-floor window that leaves the home insecure
- 08Damp or mould that is seriously affecting someone’s health, such as their breathing
What counts as an emergency, from sholland.gov.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell South Holland.
Timescales
How long South Holland District Council has to fix it
South Holland’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | South Holland’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 6 hoursAttend and make safe, in or out of office hours. | Emergency hazards: investigate and make safe within 24 hours |
| Routine | 20 working days | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Emergency hazards such as severe damp are investigated and made safe within 24 hours; other significant hazards such as mould are investigated within 10 working days, with a written summary within 3 working days and safety work started within 5 working days. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from sholland.gov.uk and South Holland’s damp and mould page, checked 9 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 20 working days ago? That’s past South Holland’s own target. You could claim compensation.
Start your claimYour options
If South Holland District Council doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with South Holland for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to the council
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Investigated and answered in writing, aiming for within 10 working days.
- Stage 2
Ask for a review
Reviewed by a senior manager, with a decision aimed for within 20 working days.
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
South Holland’s record
How South Holland District Council performs on repairs
Jul 2025: The regulator found some weaknesses, mainly in tenant engagement and scrutiny and in information that was mostly only available online; it also noted tenant satisfaction with repairs needed to improve.
of South Holland tenants were satisfied with the repairs service in 2024/25.
Sources: Regulator of Social Housing judgement, 30 July 2025; South Holland tenant satisfaction measures 2024/25.
Contacts
South Holland District Council’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
South Holland District Council repairs: questions
What is South Holland District Council’s repairs number?
01775 761161 (Repairs line) or 01522 782235 (Out of hours). Monday to Thursday 8am to 4pm, Friday 8am to 3.30pm.
What is South Holland District Council’s emergency or out of hours repairs number?
01522 782235 (Out of hours · emergencies). Emergency repairs only, outside office hours.
How long does South Holland District Council have to fix a repair?
Its own targets run from 6 hours (emergency) to 20 working days (routine). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for South Holland District Council tenants?
Since 27 October 2025, the council must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. South Holland’s own damp and mould commitment: Emergency hazards such as severe damp are investigated and made safe within 24 hours; other significant hazards such as mould are investigated within 10 working days, with a written summary within 3 working days and safety work started within 5 working days.
How do I complain about a repair to South Holland District Council?
Complain to the council first, online, by email (HousingComplaints@sholland.gov.uk) or by phone on 01775 761161. Investigated and answered in writing, aiming for within 10 working days. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from South Holland District Council?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with South Holland District Council for you. It’s free to check.
Start your claimIs Report Repair part of South Holland District Council?
No. Report Repair is independent and not part of South Holland District Council or any council or housing association. We show South Holland’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What the council has to fix, by problem
Not South Holland?
Other landlords in the Midlands
- Birmingham City Council repairsCouncil
- City of Wolverhampton Council repairsCouncil
- Nottingham City Council repairsCouncil
- Sandwell Council repairsCouncil
- South Kesteven District Council repairsCouncil
- Stoke-on-Trent City Council repairsCouncil
- Tamworth Borough Council repairsCouncil
- The Wrekin Housing Group repairsHousing association
Reported a repair to South Holland District Council and still waiting?
About 2 minutes. No documents. Free to check.