Independent · not part of Sandwell Council
Environmental Health in Sandwell: reporting a housing problem
Who Sandwell Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.
By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: sandwell.gov.uk
Who is your landlord?
Sandwell CouncilEnvironmental Health can’t act against the council. Check if you can claim A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the Private Rented Sector and Housing Standards TeamFree to check · About 2 minutes
Who it helps
Who Environmental Health in Sandwell helps
Sandwell Council deals with poor conditions in rented homes through its Private Rented Sector and Housing Standards Team. Its pages are for private tenants and don’t cover housing association homes.
Tell your landlord first, then contact the council. How.
Sandwell Council’s pages are written for private tenants and don’t mention housing association homes. What to do.
The council can’t take action against itself. What to do instead.
From sandwell.gov.uk, checked 12 October 2026.
Private tenants
Contacting the Private Rented Sector and Housing Standards Team
- 01Tell your landlord first. Sandwell Council says: tell your landlord in writing, wait 28 days, then send a second letter giving a further 14 days before contacting the council.
- 02If it isn’t fixed, contact the council. The Private Rented Sector and Housing Standards Team’s details are below.
From sandwell.gov.uk/housing/complaining-housing-conditions and sandwell.gov.uk/informationpoint/directory-record/2370/pr…, checked 12 October 2026.
Council tenants
If you rent from Sandwell Council
Sandwell Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.
- Step 1
Report the repair
Repairs: 0121 569 7474, or online. Sandwell repair contacts and timescales
- Step 2
Complain
If it isn’t fixed, complain to the council. Acknowledged within 5 working days, with a reply within 10 working days. How to complain
- Then
Housing Ombudsman
Free, once Sandwell Council’s complaints process is finished.
of the Ombudsman’s findings about Sandwell Council in 2024/25 were maladministration.
of Sandwell Council tenants were satisfied with repairs in 2024/25.
Sources: Citizens Advice; sandwell.gov.uk; Housing Ombudsman landlord performance data 2024/25; tenant satisfaction measures 2024/25.
Reported it to Sandwell Council and still waiting? You could claim compensation.
Check if you can claimHousing association tenants
If you rent from a housing association in Sandwell
Sandwell Council’s pages are written for private tenants and don’t mention housing association homes. Start with your housing association’s repairs and complaints process.
Housing associations in Sandwell
32 housing associations own 8,301 social homes in Sandwell. The largest:
- Midland Heart repairs1,451 homes
- Black Country Housing Group repairs1,235 homes
- GreenSquareAccord repairs1,208 homes
- Stonewater repairs1,028 homes
- Sanctuary Housing repairs614 homes
- Bromford Flagship repairs446 homes
- Trident Group repairs435 homes
- Housing 21 repairs289 homes
From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Sandwell on 31 March 2025.
Housing associations in the Midlands: repair contacts
Reported it and still not fixed? You could claim compensation.
Check if you can claimYour options
Your options in Sandwell
In Sandwell, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
Questions
Environmental Health in Sandwell: questions
What is the Sandwell environmental health number for housing problems?
The Private Rented Sector and Housing Standards Team at Sandwell Council is on 0121 569 7474 (9am to 5.30pm, Monday to Thursday, and 9am to 5pm, Friday), or email duty_prs@sandwell.gov.uk. You can also use contact us about a property (online form) at sandwell.gov.uk. Its pages are for private tenants and don’t cover housing association homes.
Can I report Sandwell Council to environmental health?
No. Sandwell Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 0121 569 7474, then complain to the council and, after that, the Housing Ombudsman.
Check if you can claimCan housing association tenants in Sandwell contact environmental health?
Sandwell Council’s pages are written for private tenants and don’t mention housing association homes.
Do I have to tell my landlord before contacting environmental health in Sandwell?
Yes. Sandwell Council says: tell your landlord in writing, wait 28 days, then send a second letter giving a further 14 days before contacting the council.
Which housing associations own homes in Sandwell?
32 housing associations own 8,301 social homes in Sandwell, according to the Regulator of Social Housing (March 2025). The largest are Midland Heart (1,451), Black Country Housing Group (1,235), GreenSquareAccord (1,208), Stonewater (1,028) and Sanctuary Housing (614).
Is Report Repair part of Sandwell Council?
No. Report Repair is independent and not part of Sandwell Council. The contact details here are from Sandwell Council’s own website.
Not in Sandwell?
Environmental Health in the Midlands
- Environmental Health in BirminghamBirmingham City Council
- Environmental Health in CoventryCoventry City Council
- Environmental Health in North NorthamptonshireNorth Northamptonshire Council
- Environmental Health in ShropshireShropshire Council
- Environmental Health in SolihullSolihull Council
- Environmental Health in South DerbyshireSouth Derbyshire District Council
- Environmental Health in South HollandSouth Holland District Council
- Environmental Health in WalsallWalsall Council
Council or housing association repair still not fixed?
About 2 minutes. No documents. Free to check.