Independent · not part of GreenSquareAccord
GreenSquareAccord repairs: how to report a repair, phone numbers and timescales
How to report a repair to GreenSquareAccord: the repairs phone number and emergency line, reporting a repair online, and how long GreenSquareAccord has to fix it. GreenSquareAccord’s own target for routine repairs is 84 calendar days.
Other names: Accord Housing
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkSource: greensquareaccord.co.uk
Has GreenSquareAccord been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet GreenSquareAccord’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, GreenSquareAccord’s emergency line is here.
How to report
Reporting a repair to GreenSquareAccord
- 01Phone or report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If GreenSquareAccord misses its own target, complain. You may also be able to claim.
- myGSA accountReport repairs through your myGSA online account at mygsa.greensquareaccord.co.uk.
- Emailinfo@greensquareaccord.co.uk
Emergency repairs
When to call GreenSquareAccord straight away
Phone GreenSquareAccord straight away if anything puts someone in danger or leaves your home unsafe. Monday to Friday 8am to 6pm. Out of hours, calls are answered by the emergency service. The number is in GreenSquareAccord’s repair contacts.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell GreenSquareAccord.
Timescales
How long GreenSquareAccord has to fix it
GreenSquareAccord’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | GreenSquareAccord’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 24 hoursMake safe within 4 hours and complete the repair within 24 hours. | Emergency hazards: investigate and make safe within 24 hours |
| Urgent | 7 days | No fixed legal limit unless it’s a hazard |
| Routine | 28 calendar days | No fixed legal limit unless it’s a hazard |
| Planned routine | 84 calendar days | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Not published | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from greensquareaccord.co.uk, checked 5 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 84 calendar days ago? That’s past GreenSquareAccord’s own target. You could claim compensation.
Start your claimYour options
If GreenSquareAccord doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with GreenSquareAccord for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to GreenSquareAccord
This can get GreenSquareAccord to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order GreenSquareAccord to put things right. In its recent decisions about GreenSquareAccord, it ordered between £250 and £900 in compensation.
How to complain to GreenSquareAccordYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to GreenSquareAccord
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to GreenSquareAccord
Acknowledged within 5 working days, with a reply aimed for within 10 working days (up to 20 for complex cases).
- Stage 2
Ask for a review
Ask to escalate within 20 working days; acknowledged within 5 working days, with a reply aimed for within 20 working days (up to 40 for complex cases).
- Then
Housing Ombudsman
Independent. It can order GreenSquareAccord to put things right.
GreenSquareAccord’s record
How GreenSquareAccord performs on repairs
Oct 2025: The regulator found some weaknesses, including a significant backlog of overdue repairs, overdue fire safety work and a relatively high number of complaints.
of GreenSquareAccord tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about GreenSquareAccord in 2024/25 were maladministration.
Recent Housing Ombudsman decisions about GreenSquareAccord
- How it handled requests for repairs.Maladministration
£900 ordered - How it handled reported repairs to the rear garden fence.Maladministration
£250 ordered - How it handled reports of damp and mould.Maladministration
£775 ordered
Sources: Regulator of Social Housing judgement, 29 October 2025; GreenSquareAccord tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25; Housing Ombudsman decisions.
Contacts
GreenSquareAccord’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
GreenSquareAccord repairs: questions
What is GreenSquareAccord’s repairs number?
0300 111 7000. Monday to Friday 8am to 6pm. Out of hours, calls are answered by the emergency service.
What is GreenSquareAccord’s emergency or out of hours repairs number?
0300 111 7000 (Repairs line). Monday to Friday 8am to 6pm. Out of hours, calls are answered by the emergency service.
Can I report a repair to GreenSquareAccord online?
Yes, at greensquareaccord.co.uk/…/repair-form. Online form for non-emergency repairs; no account needed. Phone for emergencies.
How long does GreenSquareAccord have to fix a repair?
Its own targets run from 24 hours (emergency) to 84 calendar days (planned routine). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for GreenSquareAccord tenants?
Since 27 October 2025, GreenSquareAccord must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire.
How do I complain about a repair to GreenSquareAccord?
Complain to GreenSquareAccord first, online, by email (info@greensquareaccord.co.uk) or by phone on 0300 111 7000. Acknowledged within 5 working days, with a reply aimed for within 10 working days (up to 20 for complex cases). If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from GreenSquareAccord?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with GreenSquareAccord for you. It’s free to check.
Start your claimIs Report Repair part of GreenSquareAccord?
No. Report Repair is independent and not part of GreenSquareAccord or any council or housing association. We show GreenSquareAccord’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What GreenSquareAccord has to fix, by problem
Not GreenSquareAccord?
Other landlords in the South of England
- Bromford Flagship repairsHousing association
- Clarion Housing repairsHousing association
- Guildford Borough Council repairsCouncil
- Harlow Council repairsCouncil
- Hastoe repairsHousing association
- Havebury Homes repairsHousing association
- Southern Housing repairsHousing association
- Sovereign Network Group repairsHousing association
Reported a repair to GreenSquareAccord and still waiting?
About 2 minutes. No documents. Free to check.