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What you can claim for

  1. 01Damp and mould
  2. 02Leaks
  3. 03Heating or hot water
  4. 04Electrics
  5. 05Windows or doors
  6. 06Pests
  7. 07Structure or roof
  8. 08Something else

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Report Repair · FCA authorised, FRN 830182

Independent · not part of GreenSquareAccord

GreenSquareAccord complaints, compensation and disrepair claims

Your options if GreenSquareAccord hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.

By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkRepairs and phone numbers: GreenSquareAccord repairs

Check your claim

LandlordGreenSquareAccord

Has GreenSquareAccord been told about the repair?

Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet GreenSquareAccord’s repair contacts

Free to check · About 2 minutes

You can complain to GreenSquareAccord, then the Housing Ombudsman, yourself for free.

Complaint or claim?

Your options if GreenSquareAccord hasn’t fixed it

Claim compensation

Make a disrepair claim

A law firm on our panel takes it up with GreenSquareAccord for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.

Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

Complain

Complain to GreenSquareAccord

This can get GreenSquareAccord to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order GreenSquareAccord to put things right. In its recent decisions about GreenSquareAccord, it ordered between £250 and £900 in compensation.

How to complain

You can do both: a complaint can carry on while a law firm makes your claim.

Compensation

How disrepair compensation is worked out

Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much. GreenSquareAccord’s own target for a routine repair is 84 calendar days, so a repair left longer than that is already late by its own standard.

  1. 01

    How long

    From when your landlord knew about it to when it was fixed, or today.

  2. 02

    How much of your home

    One room, or the whole home.

  3. 03

    How badly

    How much it affected your daily life and your belongings.

Making a claim

Claiming against GreenSquareAccord

  1. 01You tell us what’s wrong and when you reported it. About 2 minutes.
  2. 02We introduce you to a law firm on our panel, with your permission.
  3. 03They write to GreenSquareAccord asking for the repairs and compensation. Under the court rules for housing conditions claims, GreenSquareAccord should reply within 20 working days.
  4. 04If your claim succeeds, the work is done and compensation is paid to you.

Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

How to complain

Complaining to GreenSquareAccord

GreenSquareAccord has to follow the Housing Ombudsman’s Complaint Handling Code.

  1. Stage 1

    Complain to GreenSquareAccord

    Acknowledged within 5 working days, with a reply aimed for within 10 working days (up to 20 for complex cases).

  2. Stage 2

    Ask for a review

    Ask to escalate within 20 working days; acknowledged within 5 working days, with a reply aimed for within 20 working days (up to 40 for complex cases).

  3. Then

    Housing Ombudsman

    Independent. It can order GreenSquareAccord to put things right.

Complain onlinegreensquareaccord.co.uk

By emailinfo@greensquareaccord.co.uk

By phone0300 111 7000

From greensquareaccord.co.uk, checked 5 October 2026.

Complained and still waiting? You can start a claim while your complaint is going on.

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GreenSquareAccord’s record

What the regulator and Ombudsman found

Regulator gradeC2

Oct 2025: The regulator found some weaknesses, including a significant backlog of overdue repairs, overdue fire safety work and a relatively high number of complaints.

Happy with complaints25%

of GreenSquareAccord tenants were satisfied with how complaints were handled in 2024/25.

Ombudsman51%

of the Ombudsman’s findings about GreenSquareAccord in 2024/25 were maladministration.

Sources: Regulator of Social Housing judgement, 29 October 2025; GreenSquareAccord tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.

Complaints against GreenSquareAccord

What the Housing Ombudsman decided

Recent cases where the Housing Ombudsman found GreenSquareAccord at fault over repairs, and the compensation it ordered. Every case is different.

  • How it handled requests for repairs. Read the decisionMaladministration
    £900 ordered
  • How it handled reported repairs to the rear garden fence. Read the decisionMaladministration
    £250 ordered
  • How it handled reports of damp and mould. Read the decisionMaladministration
    £775 ordered

Source: Housing Ombudsman decisions.

Has GreenSquareAccord let you down too? You could claim compensation.

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Questions

GreenSquareAccord complaints and claims: questions

How do I complain to GreenSquareAccord about repairs?

Online: greensquareaccord.co.uk. By email: info@greensquareaccord.co.uk. By phone: 0300 111 7000. Say what the problem is, when you reported it, and what you want done.

How long does GreenSquareAccord have to reply to a complaint?

Stage 1: acknowledged within 5 working days, with a reply aimed for within 10 working days (up to 20 for complex cases). Stage 2: ask to escalate within 20 working days; acknowledged within 5 working days, with a reply aimed for within 20 working days (up to 40 for complex cases).

Can I claim compensation from GreenSquareAccord for damp and mould?

You could, if you reported it and GreenSquareAccord didn’t fix it in a reasonable time. A law firm on our panel can take it up with GreenSquareAccord for you.

Start your claim
Has the Housing Ombudsman found GreenSquareAccord at fault?

In 2024/25 the Ombudsman found maladministration in 51% of its findings about GreenSquareAccord. Recent decisions about its repairs are listed above, with the compensation ordered.

Why use Report Repair?

A law firm on our panel takes your claim up with GreenSquareAccord: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with GreenSquareAccord on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.

See fees

Not GreenSquareAccord?

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