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Guildford Borough Council complaints, compensation and disrepair claims
Your options if Guildford Borough Council hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 8 October 2026 · How we checkRepairs and phone numbers: Guildford Borough Council repairs
LandlordGuildford Borough Council
Has Guildford Borough Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Guildford’s repair contactsFree to check · About 2 minutes
You can complain to Guildford Borough Council, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if Guildford Borough Council hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Guildford for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right. In its recent decisions about Guildford, it ordered £1,000 in compensation.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against Guildford Borough Council
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to Guildford Borough Council asking for the repairs and compensation. Under the court rules for housing conditions claims, the council should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to Guildford Borough Council
Guildford Borough Council has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged within 5 working days, with a full reply within 10 working days.
- Stage 2
Ask for a review
Ask for a review within 28 days of the stage 1 reply. Acknowledged within 5 working days, with a full reply aimed for within 20 days.
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
Complain onlineguildford.gov.uk
From guildford.gov.uk, checked 8 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimGuildford’s record
What the regulator and Ombudsman found
Mar 2026: After an inspection in March 2026 the regulator upgraded the council from C3 to C1, finding it had fixed the serious failings found in 2024 on repairs, health and safety checks and tenant satisfaction data.
of Guildford tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about Guildford in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 25 March 2026; Guildford tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Complaints against Guildford
What the Housing Ombudsman decided
Recent cases where the Housing Ombudsman found Guildford Borough Council at fault over repairs, and the compensation it ordered. Every case is different.
- How it handled reports of a pest infestation. Read the decisionMaladministration
£1,000 ordered
Source: Housing Ombudsman decisions.
Has Guildford let you down too? You could claim compensation.
Start your claimQuestions
Guildford Borough Council complaints and claims: questions
How do I complain to Guildford Borough Council about repairs?
Online: guildford.gov.uk. Say what the problem is, when you reported it, and what you want done.
How long does Guildford Borough Council have to reply to a complaint?
Stage 1: acknowledged within 5 working days, with a full reply within 10 working days. Stage 2: ask for a review within 28 days of the stage 1 reply. Acknowledged within 5 working days, with a full reply aimed for within 20 days.
Can I claim compensation from Guildford Borough Council for damp and mould?
You could, if you reported it and the council didn’t fix it in a reasonable time. A law firm on our panel can take it up with Guildford for you.
Start your claimHas the Housing Ombudsman found Guildford Borough Council at fault?
In 2024/25 the Ombudsman found maladministration in 91% of its findings about Guildford. Recent decisions about its repairs are listed above, with the compensation ordered.
Why use Report Repair?
A law firm on our panel takes your claim up with Guildford Borough Council: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with the council on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot Guildford?
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Still waiting for Guildford Borough Council to fix it?
About 2 minutes. No documents. Free to check.