Independent · not part of Hightown Housing Association
Hightown Housing Association complaints, compensation and disrepair claims
Your options if Hightown Housing Association hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 7 October 2026 · How we checkRepairs and phone numbers: Hightown Housing Association repairs
LandlordHightown Housing Association
Has Hightown Housing Association been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Hightown’s repair contactsFree to check · About 2 minutes
You can complain to Hightown Housing Association, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if Hightown Housing Association hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Hightown for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Hightown
This can get Hightown to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Hightown to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much. Hightown’s own target for a routine repair is 20 working days, so a repair left longer than that is already late by its own standard.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against Hightown Housing Association
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to Hightown Housing Association asking for the repairs and compensation. Under the court rules for housing conditions claims, Hightown should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to Hightown Housing Association
Hightown Housing Association has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Hightown
Investigated by the Complaints and Resolution Officer, with a written reply within 10 working days.
- Stage 2
Ask for a review
Ask within 20 working days of the stage one reply and the Complaints and Resolution Manager will investigate further.
- Then
Housing Ombudsman
Independent. It can order Hightown to put things right.
Complaints pagehightownha.org.uk
By phone01442 292300
From hightownha.org.uk, checked 7 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimHightown’s record
What the regulator and Ombudsman found
of Hightown tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about Hightown in 2024/25 were maladministration.
Sources: Hightown tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Questions
Hightown Housing Association complaints and claims: questions
How do I complain to Hightown Housing Association about repairs?
Through its complaints page: hightownha.org.uk. By phone: 01442 292300. Say what the problem is, when you reported it, and what you want done.
How long does Hightown Housing Association have to reply to a complaint?
Stage 1: investigated by the Complaints and Resolution Officer, with a written reply within 10 working days. Stage 2: ask within 20 working days of the stage one reply and the Complaints and Resolution Manager will investigate further.
Can I claim compensation from Hightown Housing Association for damp and mould?
You could, if you reported it and Hightown didn’t fix it in a reasonable time. A law firm on our panel can take it up with Hightown for you.
Start your claimHas the Housing Ombudsman found Hightown Housing Association at fault?
In 2024/25 the Ombudsman found maladministration in 44% of its findings about Hightown.
Why use Report Repair?
A law firm on our panel takes your claim up with Hightown Housing Association: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with Hightown on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot Hightown?
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Still waiting for Hightown Housing Association to fix it?
About 2 minutes. No documents. Free to check.