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What you can claim for

  1. 01Damp and mould
  2. 02Leaks
  3. 03Heating or hot water
  4. 04Electrics
  5. 05Windows or doors
  6. 06Pests
  7. 07Structure or roof
  8. 08Something else

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Report Repair · FCA authorised, FRN 830182

Independent · not part of Housing Solutions

Housing Solutions complaints, compensation and disrepair claims

Your options if Housing Solutions hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.

By Ben Miller, housing disrepair specialistChecked 8 October 2026 · How we checkRepairs and phone numbers: Housing Solutions repairs

Check your claim

LandlordHousing Solutions

Has Housing Solutions been told about the repair?

Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Housing Solutions’s repair contacts

Free to check · About 2 minutes

You can complain to Housing Solutions, then the Housing Ombudsman, yourself for free.

Complaint or claim?

Your options if Housing Solutions hasn’t fixed it

Claim compensation

Make a disrepair claim

A law firm on our panel takes it up with Housing Solutions for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.

Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

Complain

Complain to Housing Solutions

This can get Housing Solutions to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Housing Solutions to put things right.

How to complain

You can do both: a complaint can carry on while a law firm makes your claim.

Compensation

How disrepair compensation is worked out

Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much. Housing Solutions’s own target for a routine repair is 21 working days, so a repair left longer than that is already late by its own standard.

  1. 01

    How long

    From when your landlord knew about it to when it was fixed, or today.

  2. 02

    How much of your home

    One room, or the whole home.

  3. 03

    How badly

    How much it affected your daily life and your belongings.

Making a claim

Claiming against Housing Solutions

  1. 01You tell us what’s wrong and when you reported it. About 2 minutes.
  2. 02We introduce you to a law firm on our panel, with your permission.
  3. 03They write to Housing Solutions asking for the repairs and compensation. Under the court rules for housing conditions claims, Housing Solutions should reply within 20 working days.
  4. 04If your claim succeeds, the work is done and compensation is paid to you.

Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

How to complain

Complaining to Housing Solutions

Housing Solutions has to follow the Housing Ombudsman’s Complaint Handling Code.

  1. Stage 1

    Complain to Housing Solutions

    Acknowledged within 5 working days, with a reply within 10 working days of that (the Code’s limits).

  2. Stage 2

    Ask for a review

    If you’re not happy, a reply within 20 working days (the Code’s limit).

  3. Then

    Housing Ombudsman

    Independent. It can order Housing Solutions to put things right.

Complaints pagehousingsolutions.co.uk

By phone01628 543101

Complained and still waiting? You can start a claim while your complaint is going on.

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Housing Solutions’s record

What the regulator and Ombudsman found

Regulator gradeC1

Mar 2026: The regulator’s first consumer grading, after an inspection, found Housing Solutions is delivering the consumer standards overall.

Happy with complaints64%

of Housing Solutions tenants were satisfied with how complaints were handled in 2024/25.

Ombudsman80%

of the Ombudsman’s findings about Housing Solutions in 2024/25 were maladministration.

Sources: Regulator of Social Housing judgement, 25 March 2026; Housing Solutions tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.

Questions

Housing Solutions complaints and claims: questions

How do I complain to Housing Solutions about repairs?

Through its complaints page: housingsolutions.co.uk. By phone: 01628 543101. Say what the problem is, when you reported it, and what you want done.

How long does Housing Solutions have to reply to a complaint?

Stage 1: acknowledged within 5 working days, with a reply within 10 working days of that. Stage 2: a reply within 20 working days.

Can I claim compensation from Housing Solutions for damp and mould?

You could, if you reported it and Housing Solutions didn’t fix it in a reasonable time. A law firm on our panel can take it up with Housing Solutions for you.

Start your claim
Has the Housing Ombudsman found Housing Solutions at fault?

In 2024/25 the Ombudsman found maladministration in 80% of its findings about Housing Solutions.

Why use Report Repair?

A law firm on our panel takes your claim up with Housing Solutions: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with Housing Solutions on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.

See fees

Not Housing Solutions?

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