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Hyde complaints, compensation and disrepair claims
Your options if Hyde hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkRepairs and phone numbers: Hyde repairs
LandlordHyde
Has Hyde been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Hyde’s repair contactsFree to check · About 2 minutes
You can complain to Hyde, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if Hyde hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Hyde for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Hyde
This can get Hyde to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Hyde to put things right. In its recent decisions about Hyde, it ordered between £450 and £850 in compensation.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against Hyde
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to Hyde asking for the repairs and compensation. Under the court rules for housing conditions claims, Hyde should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to Hyde
Hyde has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Hyde
Acknowledged within 5 working days, with a reply aimed for within 10 working days of that.
- Stage 2
Ask for a review
Ask within three months of the stage 1 reply; a decision is aimed for within 20 working days.
- Then
Housing Ombudsman
Independent. It can order Hyde to put things right.
Complaints pagehyde-housing.co.uk
By phone0800 328 2282
From hyde-housing.co.uk, checked 5 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimHyde’s record
What the regulator and Ombudsman found
Mar 2026: The regulator found Hyde runs an effective repairs service, has good systems to keep homes and shared areas safe, and keeps a close eye on how it handles complaints.
of Hyde tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about Hyde in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 25 March 2026; Hyde tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Complaints against Hyde
What the Housing Ombudsman decided
Recent cases where the Housing Ombudsman found Hyde at fault over repairs, and the compensation it ordered. Every case is different.
- How it handled repairs to the communal door entry system. Read the decisionMaladministration
£450 ordered - How it handled reports of a leak and associated repairs. Read the decisionMaladministration
£850 ordered
Source: Housing Ombudsman decisions.
Has Hyde let you down too? You could claim compensation.
Start your claimQuestions
Hyde complaints and claims: questions
How do I complain to Hyde about repairs?
Through its complaints page: hyde-housing.co.uk. By phone: 0800 328 2282. Say what the problem is, when you reported it, and what you want done.
How long does Hyde have to reply to a complaint?
Stage 1: acknowledged within 5 working days, with a reply aimed for within 10 working days of that. Stage 2: ask within three months of the stage 1 reply; a decision is aimed for within 20 working days.
Can I claim compensation from Hyde for damp and mould?
You could, if you reported it and Hyde didn’t fix it in a reasonable time. A law firm on our panel can take it up with Hyde for you.
Start your claimHas the Housing Ombudsman found Hyde at fault?
In 2024/25 the Ombudsman found maladministration in 75% of its findings about Hyde. Recent decisions about its repairs are listed above, with the compensation ordered.
Why use Report Repair?
A law firm on our panel takes your claim up with Hyde: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with Hyde on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot Hyde?
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Still waiting for Hyde to fix it?
About 2 minutes. No documents. Free to check.