Independent · not part of Luton Borough Council
Luton Borough Council complaints, compensation and disrepair claims
Your options if Luton Borough Council hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 7 October 2026 · How we checkRepairs and phone numbers: Luton Borough Council repairs
LandlordLuton Borough Council
Has Luton Borough Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Luton’s repair contactsFree to check · About 2 minutes
You can complain to Luton Borough Council, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if Luton Borough Council hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Luton for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much. Luton’s own target for a routine repair is 30 working days, so a repair left longer than that is already late by its own standard.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against Luton Borough Council
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to Luton Borough Council asking for the repairs and compensation. Under the court rules for housing conditions claims, the council should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to Luton Borough Council
Luton Borough Council has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Formally acknowledged and passed to an officer to investigate, who will tell you when to expect a reply.
- Stage 2
Ask for a review
Acknowledged within 5 working days and reviewed by a senior officer, with a full reply aimed for within 20 working days.
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
Complain onlinecorporate.service.luton.gov.uk
From luton.gov.uk, checked 7 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimLuton’s record
What the regulator and Ombudsman found
of Luton tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about Luton in 2024/25 were maladministration.
Sources: Luton tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Questions
Luton Borough Council complaints and claims: questions
How do I complain to Luton Borough Council about repairs?
Online: corporate.service.luton.gov.uk. Say what the problem is, when you reported it, and what you want done.
How long does Luton Borough Council have to reply to a complaint?
Stage 1: formally acknowledged and passed to an officer to investigate, who will tell you when to expect a reply. Stage 2: acknowledged within 5 working days and reviewed by a senior officer, with a full reply aimed for within 20 working days.
Can I claim compensation from Luton Borough Council for damp and mould?
You could, if you reported it and the council didn’t fix it in a reasonable time. A law firm on our panel can take it up with Luton for you.
Start your claimHas the Housing Ombudsman found Luton Borough Council at fault?
In 2024/25 the Ombudsman found maladministration in 86% of its findings about Luton.
Why use Report Repair?
A law firm on our panel takes your claim up with Luton Borough Council: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with the council on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot Luton?
Other landlords in the South of England
- Brighton & Hove City Council complaints and claimsCouncil
- Bristol City Council complaints and claimsCouncil
- Magna Housing complaints and claimsHousing association
- Mid Devon District Council complaints and claimsCouncil
- Milton Keynes City Council complaints and claimsCouncil
- Moat complaints and claimsHousing association
- Norwich City Council complaints and claimsCouncil
- Portsmouth City Council complaints and claimsCouncil
Still waiting for Luton Borough Council to fix it?
About 2 minutes. No documents. Free to check.