Independent · not part of Havebury Homes
Havebury Homes complaints, compensation and disrepair claims
Your options if Havebury Homes hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 7 October 2026 · How we checkRepairs and phone numbers: Havebury Homes repairs
LandlordHavebury Homes
Has Havebury Homes been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Havebury’s repair contactsFree to check · About 2 minutes
You can complain to Havebury Homes, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if Havebury Homes hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Havebury for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Havebury
This can get Havebury to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Havebury to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against Havebury Homes
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to Havebury Homes asking for the repairs and compensation. Under the court rules for housing conditions claims, Havebury should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to Havebury Homes
Havebury Homes has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Havebury
Acknowledged within 5 working days, with a reply within 10 working days.
- Stage 2
Ask for a review
Reviewed by a panel of residents and a senior leader, with a reply within 20 working days of the acknowledgement.
- Then
Housing Ombudsman
Independent. It can order Havebury to put things right.
Complaints pagehavebury.com
By emailfeedback@havebury.com
From havebury.com, checked 7 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimHavebury’s record
What the regulator and Ombudsman found
Nov 2025: The regulator found Havebury delivers the consumer standards overall; the C1 grade comes from an inspection in September 2024 and was carried into the November 2025 judgement.
of Havebury tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about Havebury in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 12 November 2025; Havebury tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Questions
Havebury Homes complaints and claims: questions
How do I complain to Havebury Homes about repairs?
Through its complaints page: havebury.com. By email: feedback@havebury.com. Say what the problem is, when you reported it, and what you want done.
How long does Havebury Homes have to reply to a complaint?
Stage 1: acknowledged within 5 working days, with a reply within 10 working days. Stage 2: reviewed by a panel of residents and a senior leader, with a reply within 20 working days of the acknowledgement.
Can I claim compensation from Havebury Homes for damp and mould?
You could, if you reported it and Havebury didn’t fix it in a reasonable time. A law firm on our panel can take it up with Havebury for you.
Start your claimHas the Housing Ombudsman found Havebury Homes at fault?
In 2024/25 the Ombudsman found maladministration in 33% of its findings about Havebury.
Why use Report Repair?
A law firm on our panel takes your claim up with Havebury Homes: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with Havebury on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot Havebury?
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Still waiting for Havebury Homes to fix it?
About 2 minutes. No documents. Free to check.