Independent · not part of Rugby Borough Council
Rugby Borough Council complaints, compensation and disrepair claims
Your options if Rugby Borough Council hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 9 October 2026 · How we checkRepairs and phone numbers: Rugby Borough Council repairs
LandlordRugby Borough Council
Has Rugby Borough Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Rugby’s repair contactsFree to check · About 2 minutes
You can complain to Rugby Borough Council, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if Rugby Borough Council hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Rugby for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against Rugby Borough Council
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to Rugby Borough Council asking for the repairs and compensation. Under the court rules for housing conditions claims, the council should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to Rugby Borough Council
Rugby Borough Council has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Usually looked at within 5 days, with a reply within 10 working days.
- Stage 2
Ask for a review
You can appeal to the relevant Chief Officer, who normally aims to reply within 20 working days.
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
Complain onlineservices.rugby.gov.uk
From rugby.gov.uk, checked 9 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimRugby’s record
What the regulator and Ombudsman found
May 2026: The regulator found serious failings: the council could not show how its repairs service was performing, had only partial stock condition information and gave tenants little real say; it also found Rugby had overcharged around 4,000 tenancies on rent.
of Rugby tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about Rugby in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 27 May 2026; Rugby tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Questions
Rugby Borough Council complaints and claims: questions
How do I complain to Rugby Borough Council about repairs?
Online: services.rugby.gov.uk. Say what the problem is, when you reported it, and what you want done.
How long does Rugby Borough Council have to reply to a complaint?
Stage 1: usually looked at within 5 days, with a reply within 10 working days. Stage 2: you can appeal to the relevant Chief Officer, who normally aims to reply within 20 working days.
Can I claim compensation from Rugby Borough Council for damp and mould?
You could, if you reported it and the council didn’t fix it in a reasonable time. A law firm on our panel can take it up with Rugby for you.
Start your claimHas the Housing Ombudsman found Rugby Borough Council at fault?
In 2024/25 the Ombudsman found maladministration in 100% of its findings about Rugby.
Why use Report Repair?
A law firm on our panel takes your claim up with Rugby Borough Council: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with the council on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot Rugby?
Other landlords in the Midlands
- Birmingham City Council complaints and claimsCouncil
- City of Wolverhampton Council complaints and claimsCouncil
- Dudley Council complaints and claimsCouncil
- Nottingham City Council complaints and claimsCouncil
- Sandwell Council complaints and claimsCouncil
- Shropshire Council complaints and claimsCouncil
- Solihull Council complaints and claimsCouncil
- South Derbyshire District Council complaints and claimsCouncil
Still waiting for Rugby Borough Council to fix it?
About 2 minutes. No documents. Free to check.