Independent · not part of North Kesteven District Council
North Kesteven District Council complaints, compensation and disrepair claims
Your options if North Kesteven District Council hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 9 October 2026 · How we checkRepairs and phone numbers: North Kesteven District Council repairs
LandlordNorth Kesteven District Council
Has North Kesteven District Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet North Kesteven’s repair contactsFree to check · About 2 minutes
You can complain to North Kesteven District Council, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if North Kesteven District Council hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with North Kesteven for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against North Kesteven District Council
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to North Kesteven District Council asking for the repairs and compensation. Under the court rules for housing conditions claims, the council should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to North Kesteven District Council
North Kesteven District Council has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged within 5 working days.
- Stage 2
Ask for a review
If you’re not happy, a reply within 20 working days (the Code’s limit).
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
Complain onlinen-kesteven-ss.achieveservice.com
By emailfeedback@n-kesteven.gov.uk
By phone01529 414155
From n-kesteven.gov.uk, checked 9 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimNorth Kesteven’s record
What the regulator and Ombudsman found
Apr 2026: The regulator upgraded the council from C3 after it improved its understanding of the condition of its homes and Decent Homes compliance, but weaknesses remain on safety and quality and on transparency to tenants.
of North Kesteven tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about North Kesteven in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 29 April 2026; North Kesteven tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Questions
North Kesteven District Council complaints and claims: questions
How do I complain to North Kesteven District Council about repairs?
Online: n-kesteven-ss.achieveservice.com. By email: feedback@n-kesteven.gov.uk. By phone: 01529 414155. Say what the problem is, when you reported it, and what you want done.
How long does North Kesteven District Council have to reply to a complaint?
Stage 1: acknowledged within 5 working days. Stage 2: a reply within 20 working days.
Can I claim compensation from North Kesteven District Council for damp and mould?
You could, if you reported it and the council didn’t fix it in a reasonable time. A law firm on our panel can take it up with North Kesteven for you.
Start your claimHas the Housing Ombudsman found North Kesteven District Council at fault?
In 2024/25 the Ombudsman found maladministration in 73% of its findings about North Kesteven.
Why use Report Repair?
A law firm on our panel takes your claim up with North Kesteven District Council: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with the council on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot North Kesteven?
Other landlords in the Midlands
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Still waiting for North Kesteven District Council to fix it?
About 2 minutes. No documents. Free to check.